Geomatic Engineering | |||||
Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 |
Course Code: | THMA102 | ||||||||
Course Name: | Behavior and Etiquette in Tourism | ||||||||
Course Semester: | Fall | ||||||||
Course Credits: |
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Language of instruction: | EN | ||||||||
Course Requisites: | |||||||||
Does the Course Require Work Experience?: | No | ||||||||
Type of course: | Compulsory | ||||||||
Course Level: |
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Mode of Delivery: | Face to face | ||||||||
Course Coordinator : | Öğr.Gör. FADİL ÖZBAĞI | ||||||||
Course Lecturer(s): | |||||||||
Course Assistants: |
Course Objectives: | Bu dersin sonunda, katılımcılar şunları yapabilmelidir: 1. İletişim becerilerini geliştirir. 2. Yazılı, sözlü ve sözel olmayan iletişimi öğrenir ve gösterir. 3. İş ahlakını bilir. 4. İş görgü kurallarını öğrenir. 5. Turizm endüstrisindeki iletişim ile ilgili konuk ve sorunları nasıl ele alacağınızı bilir. |
Course Content: | This course is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. A study of the interpersonal and communication skills fundamental for success in the workplace. Students will hone their professional style as they study topics including professional behavior, interpersonal interaction, and civility as they relate to the workplace. |
The students who have succeeded in this course;
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Week | Subject | Related Preparation |
1) | •Distinguish among and describe the three common forms of workplace communication and how each may be used to handle a variety of situations. •Discuss the effects that improper communication and poor listening may have on the work environment. | |
2) | Review the historical development of communication in various fields, considers theory and research on human communication, assesses the impact of technology on mass communication patterns, explores communication relationships in life, work, and cultural contexts, and provides insights on dealing with communication issues and challenges domestically | |
3) | Written communication: • Writing Thank You Notes, • Formal Letters, • Informal Letters | |
4) | Verbal communication: • Developing an Appropriate Greeting • Dealing with Voicemail • Cell phone Do's and Don'ts | |
5) | Non-verbal communication: • Meaning of body language: eyes and smile; gesture; standing and sitting posture; other manners • Expression of body language properly | |
6) | Why Etiquette Matters: • Defining Etiquette and protocol and • Benefits of etiquette and protocol intelligence | |
7) | •Summarize the principles of proper courtesy as they are practiced in the workplace; •Describe ways to apply proper courtesy in different professional situations | |
8) | Mid-term Exam | |
9) | The Rules of the Workplace: • Creating an Effective Introduction • Making a Great First Impression • Minimizing Nervousness • Using Business Cards Effectively • Remembering Names • The Meaning of Colors • Interpreting Common Dress Codes • Deciding What to Wear | |
10) | Designing and Delivering Business Presentations: • Hone skills to develop your personal presence by effectively making small talk, Improving presentation skills • Becoming a more accomplished public speaker • Developing the all-important skills required for verbal diplomacy | |
11) | Protocol rules: • Establishment of diplomatic relations • Presentation of credentials • What is an order of precedence and how is it applied at formal functions | |
12) | Basic Table Manners: • Understanding Your Place Setting • Using Napkin • Table Manners • Sticky Situations and Possible Solutions • Ordering in a Restaurant • Foods to Avoid • About Alcoholic Beverages • Paying the Bill • Tipping | |
13) | International Etiquette: •Explaining how cultural diversity affects the workplace; and •Identifying common cultural differences, taboos, and customs that may be practiced in the workplace, and discuss ways to navigate and honor such differences. | |
14) | Dealing with guest complaints: •Recognising the key skills and qualities needed to handle customer complaints effectively •Building skills in building rapport and engaging with the customer •Demonstrating empathy whilst maintaining control of the conversation •Establishing the customer’s needs through questions and listening •Defusing difficult customer emotional responses •Resolving typical work based complaints effectively | |
15) | Final Exam. |
Course Notes / Textbooks: | Hocanın sunumları ve slaytları |
References: | Hocanın önereceği kaynaklar |
Learning Outcomes | 1 |
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Program Outcomes | ||||||||||
1) Awareness of professional and ethical responsibility. | ||||||||||
2) Adequate knowledge in mathematics, science and engineering subjects pertaining to the relevant discipline; ability to use theoretical and applied information in these areas to model and solve engineering problems. | ||||||||||
3) Ability to communicate effectively i Turkish, both orally and in writing; knowledge of a minimum of one foreign language. | ||||||||||
4) Information about business life practices such as project management, risk management, and change management; awareness of entrepreneurship, innovation, and sustainable development. | ||||||||||
5) Ability to design a complex system, process, device or product under realistic constraints and conditions, in such a way so as to meet the desired result; ability to apply modern design methods for this purpose. (Realistic constraints and conditions may include factors such as economic and environmental issues, sustainability, manufacturability, ethics, health, safety isuues, and social and political issues according to the nature of the design.) | ||||||||||
6) Ability to work efficiently in intra-disciplinary and multi-disciplinary teams; ability to work individually. | ||||||||||
7) Ability to devise, select, and use modern techniques and tools needed for engineering practice; ability to employ information technologies effectively. | ||||||||||
8) Ability to identify, formulate, and solve complex engineering problems; ability to select and apply proper analysis and modelling methods for this purpose. | ||||||||||
9) Knowledge about contemporary issues and the global and societal effects of engineering practices on health, environment, and safety; awareness of the legal consequences of engineering solutions. | ||||||||||
10) Recognition of the need for lifelong learning; ability to access information, to follow developments in science and technology, and to continue to educate him/herself. | ||||||||||
11) Ability to design and conduct experiments, gather data, analyse and interpret results for investigating engineering problems. |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | Awareness of professional and ethical responsibility. | |
2) | Adequate knowledge in mathematics, science and engineering subjects pertaining to the relevant discipline; ability to use theoretical and applied information in these areas to model and solve engineering problems. | |
3) | Ability to communicate effectively i Turkish, both orally and in writing; knowledge of a minimum of one foreign language. | |
4) | Information about business life practices such as project management, risk management, and change management; awareness of entrepreneurship, innovation, and sustainable development. | |
5) | Ability to design a complex system, process, device or product under realistic constraints and conditions, in such a way so as to meet the desired result; ability to apply modern design methods for this purpose. (Realistic constraints and conditions may include factors such as economic and environmental issues, sustainability, manufacturability, ethics, health, safety isuues, and social and political issues according to the nature of the design.) | |
6) | Ability to work efficiently in intra-disciplinary and multi-disciplinary teams; ability to work individually. | |
7) | Ability to devise, select, and use modern techniques and tools needed for engineering practice; ability to employ information technologies effectively. | |
8) | Ability to identify, formulate, and solve complex engineering problems; ability to select and apply proper analysis and modelling methods for this purpose. | |
9) | Knowledge about contemporary issues and the global and societal effects of engineering practices on health, environment, and safety; awareness of the legal consequences of engineering solutions. | |
10) | Recognition of the need for lifelong learning; ability to access information, to follow developments in science and technology, and to continue to educate him/herself. | |
11) | Ability to design and conduct experiments, gather data, analyse and interpret results for investigating engineering problems. |
Field Study | |
Peer Review | |
Expression | |
Brainstorming/ Six tihnking hats | |
Individual study and homework | |
Lesson | |
Reading | |
Homework | |
Problem Solving | |
Project preparation | |
Q&A / Discussion |
Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing) | |
Presentation |
Semester Requirements | Number of Activities | Level of Contribution |
Homework Assignments | 5 | % 0 |
Project | 1 | % 0 |
Midterms | 1 | % 40 |
Final | 1 | % 60 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 40 | |
PERCENTAGE OF FINAL WORK | % 60 | |
total | % 100 |
Activities | Number of Activities | Workload |
Course Hours | 16 | 96 |
Study Hours Out of Class | 16 | 128 |
Midterms | 1 | 12 |
Final | 1 | 15 |
Total Workload | 251 |