Week |
Subject |
Related Preparation |
1) |
Final Exam |
Studying for exam |
1) |
• Distinguish the basic concepts.
• Discuss the basic concepts of quality management and development. |
|
2) |
• Structural approach, human relations approach, political approach, symbolic approaches
• Evaluate multiple approaches to organizations
• Discuss the total quality approach |
Examines the course content
Reading the first chapter (pp.19-44) |
3) |
• Total quality Management
• Total Quality Management Principles
• Quality concept
• Quality chain
• Quality and competition |
Read the definitions of Total Quality Management from Chapter 2 |
4) |
• Walter A. Shewhart
• W. Edwards Deming
• Joseph M. Juran
• Kaoru İshikawa
• Philip B. Crosby
• Armand V. Feigenbaum
• Dr. Genichi Taguchi
• Shigeo Shingo
|
Şimşek, Chapter 3, reads 'Predecessors of Total Quality' and discusses these researchers who contribute to future total quality management. |
5) |
• Organization culture
• Organizational culture levels
• Types of organizational culture
• The institution clarifies the importance of strategies in changing culture
• Define ethical foundations in corporate culture |
He or she makes researches on the establishment of a relationship between the institutional culture and quality, alone or with a friend, and discusses the results of future research in the class. |
6) |
• Definition of team work
• Positive and negative factors affecting team work
• Team work and rewarding
• What should be a good leader
• Discuss the importance of ethics in teamwork |
Analyzes the effect of quality concept on team work.
Şimşek, Chapter 7, 'Teamwork and Quality' reads. |
7) |
Midterm Exam |
Working for the midterm exam. |
8) |
• Leadership definitions
• Leadership behavior studies
• Structuralist leader, Human Resources leader, Political leadership, Cultural and symbolic leadership
• Converter and managerial leadership |
None |
9) |
• Planning Definition
• Planning models
• Characteristics of strategic planning |
Homework: Şimşek, Section 8, Bölüm End-of-Section Evaluation Questions Bölüm, and discusses the next lesson. |
10) |
• Defines cost
• Associates Quality with Input-Process-Output
• Failure costs
• Evaluation costs
• Prevention costs |
None |
11) |
• Analyze control charts
• Analyze sources of variance
• Discuss the control limit |
Studying for Quiz |
12) |
• Upper and lower control limit
• Analyze control charts
• Benchmarking method
• Process flow charts
• Enums and Histograms
• Pareto Analysis
• Fishbone Schematic comments |
Homework: Şimşek reads Chapter 11,, Quality Cost Improvement Tools Ev. |
13) |
• Six Sigma
• EFQM
• ISO 9001
• Malcolm Baldrige National Quality Award
• European Quality Award
|
None |
14) |
• Turkey Quality Association (KalDer)
• KalDer Certificate of Excellence in Excellence
• Discuss the causes of resistance to change
• Analyze the methods of reducing resistance to change |
None |
15) |
Final Exam |
None |
|
Program Outcomes |
Level of Contribution |
1) |
Learning the facts, concepts and principles related to tourism and hotel management |
|
2) |
Having a theoretical and practical knowledge at the basic level related to the field |
|
3) |
To be able to make analytical evaluations for tourism and travel sector |
|
4) |
Learning the basic laws and regulations and professional standarts that apply regarding the tourism sector in Turkey and physical environment associated with hotel management space, tools, and use acquainted with the technology, applying the ethical values, protecting the natural environment |
|
5) |
To be able to work efficiently in the tourism sector |
|
6) |
Learning the characteristics of the major tourist destinations to apply this knowledge in the tourism sector for Turkey and worldwide |
|
7) |
Organizing, coordinating and developing departments in accommodation organizations |
|
8) |
To be able to define and develop sales techniques and income management practices applied in accommodation and food and beverage companies |
|
9) |
Demonstrating the ability to apply professional working techniques in food and beverage establishments |
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