Health Management
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

General course introduction information

Course Code:

ISLT203

Course Name:

Cross-Cultural Business Communication and Ethics

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	6

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Common Pool

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi BEYNAZ UYSAL

Course Lecturer(s):

Dr.Öğr.Üyesi BEYNAZ UYSAL

Course Assistants:

Course Objective and Content

Course Objectives:

This course aims at intercultural communication management; evaluation of business and marketing environment; the role, meaning and dimensions of the cult; intercultural models and communication; verbal and non-verbal communication and problems; practices of intercultural communication at workplaces; reconciliation and decision making; strategy development in business environment; definition of ethics; trust and reality; unfair competition; ethical issues in marketing components; social responsibility and ethics in the management of the company.

Course Content:

Cross-cultural communications management; assessing the business and marketing environment; understanding the role of culture; the meanings and dimensions of culture; cross-cultural models; communicating across cultures; verbal and non-verbal communication; issues in cross-cultural communications management; application of cross-cultural communications management to business situations: cross-cultural negotiation and decision-making, formulating strategy in cross-cultural environment; definition of ethic; trust and truth; unfair competition; ethical issues in business practices; social responsibility and the role of ethical issues in management.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
1) • Describe and implement written communications by planning and writing appropriate documents for the situation, purpose and reader
2) • Be able to describe and apply oral communication by speaking clearly, concisely, respectfully and appropriately
3) • To be able to effectively apply various written communication, speaking and listening methods and explanation and discussion techniques in personal and professional settings.
Learning Competence
Field Specific Competence
1) • To be able to evaluate the different approaches of experts in business ethics
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	Introduction to the Course and Syllabus
2)	Basic Communication Knowledge
3)	Verbal and nonverbal communication
4)	Listening & Learning
5)	Emotions & Emotional Intelligence
6)	Culture
7)	Culture
8)	Midterm Exam	Study for midterm exam
9)	Presentation Techniques
10)	Meeting Management
11)	Communication in Career
12)	Succesful Job Interviews
13)	Communication on social media Student Presentations	Preparetion for presentation and project
14)	Student Presentations	Preparetion for presentation and project
15)	Final Exam	Study for Final Exam

Sources

Course Notes / Textbooks:	Demet Gürüz ve Ayşen Temel Eğinli. Kişilerarası İletişim, 2017, 6. Basım, Nobel Yayınları, ISBN: 978-605-5426-38-5. Ayda Uzunçarşılı Soydaş, Kültürlerarası İletişim, 2010, 1. Basım, Parşömen Yayıncılık, ISBN: 978-605-4452-02-6.
References:	Kory Floyd and Peter Cardon. Business and Professional Communication: Putting People First, 2020. First Edition. McGraw-Hill, ISBN: 978-1-260-54795-5.

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	3	4
Program Outcomes
1) Defines and interprets the concepts in the field of health and health management.
2) Can specify aim and objectives for organization/institution. Has the ability to transfer them to workers and collegues, to lead people at the workplace and to inspire team spirit.
3) Analyzes the relationship between organization/ institution’s stakeholders and competitors. Executes the related activities effectively.
4) Can evaluate the health legislation, laws and regulations based on these and the recent changes.Can prepare the contracts and present solutions related with them.
5) Has the ability to interpret, analyze, identify the problems and making propositions by using information about health management in her/his decisions, practice and behaviors.
6) Uses the adequate level of English in order to follow sectoral developments, make scientific research, communicate and to sustain business relationships with the second foreign language.
7) Uses the computer programs required by the field and information and communication technologies.
8) Can analyze public health problems, generate solutions according to the needs and accordingly create health education and communication programs.
9) Acts in accordance with the organization/institution, business, social and scientific ethical values. Has the awareness of cultural values and environmental protection, quality, occupational health and safety issues.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Defines and interprets the concepts in the field of health and health management.
2)	Can specify aim and objectives for organization/institution. Has the ability to transfer them to workers and collegues, to lead people at the workplace and to inspire team spirit.
3)	Analyzes the relationship between organization/ institution’s stakeholders and competitors. Executes the related activities effectively.
4)	Can evaluate the health legislation, laws and regulations based on these and the recent changes.Can prepare the contracts and present solutions related with them.
5)	Has the ability to interpret, analyze, identify the problems and making propositions by using information about health management in her/his decisions, practice and behaviors.
6)	Uses the adequate level of English in order to follow sectoral developments, make scientific research, communicate and to sustain business relationships with the second foreign language.
7)	Uses the computer programs required by the field and information and communication technologies.
8)	Can analyze public health problems, generate solutions according to the needs and accordingly create health education and communication programs.
9)	Acts in accordance with the organization/institution, business, social and scientific ethical values. Has the awareness of cultural values and environmental protection, quality, occupational health and safety issues.

Learning Activity and Teaching Methods

Expression
Individual study and homework
Lesson
Group study and homework
Reading
Homework
Q&A / Discussion

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Homework
Application
Individual Project
Group project
Presentation
Bilgisayar Destekli Sunum

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Quizzes	1	% 10
Homework Assignments	5	% 20
Midterms	1	% 30
Final	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Workload
Course Hours	15	45
Study Hours Out of Class	13	77
Homework Assignments	15	15
Quizzes	13	13
Midterms	1	7
Final	1	14
Total Workload		171