Health Management
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

General course introduction information

Course Code:

SAG417

Course Name:

Quality Management of Health Services

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Common Pool

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Lecturer(s):

Dr.Öğr.Üyesi ÖZLEM ÇİFTÇİ
Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Assistants:

Course Objective and Content

Course Objectives:

The aim of this course is to teach the basic concepts, tools and management techniques of quality management and development in health services.

Course Content:

1. Quality and Historical Identity Change of Quality
2. Occurrence and Development of Quality in Health Services
3. Characteristics of Total Quality Management in Health Services
4. Measurement of Quality in Health Services
5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey
6. Team Work on Quality Improvement
7. Quality Circles
8. Continuous Improvement Models
9. Tools Used in Quality Improvement I
10. Tools Used in Quality Improvement II
11. Accreditation, Certification and Quality Awards in Health Services
12. Quality Standards for Health Services in Turkey II
13. Quality Standards for Health Services in Turkey II
14. Magnet Hospitals and Features

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) 1. will be able to define the concept of quality in health services.
2 - Skills
Cognitive - Practical
1) 2.1) 2. discuss quality improvement activities in health services.
3 - Competences
Communication and Social Competence
Learning Competence
1) 2.1) 3. Define the qualification standards for evaluating the quality of health care organizations in the world and Turkey.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	1. will be able to define the concept of quality in health services.	notes
2)	2. Emergence and Development of Quality in Health Services	notes
3)	3. Characteristics of Total Quality Management in Health Services	notes
4)	4. Measurement of Quality in Health Services	notes
5)	Balanced Score Sheet, Benchmarking and Measurement of Quality Health Care in Turkey	notes
6)	Team Work on Quality Improvement	notes
7)	7. Quality Circles	notes
8)	mid term	notes
9)	Tools Used in Quality Improvement I	notes
10)	Tools Used in Quality Improvement II	notes
11)	Accreditation, Certification and Quality Awards in Health Services	notes
12)	Quality Standards for Health Services in Turkey II	notes
13)	Quality Standards for Health Services in Turkey II	notes
14)	Magnet Hospitals and Features	notes
15)	final	notes

Sources

Course Notes / Textbooks:

Ders Notları, İlgili web siteleri, vaka çalışmaları

References:

1. Marşap A. (2014). Sağlık Hizmetlerinde Kalite, Birinci Baskı, Seçkin Yayıncılık, İstanbul.
2. Kaya S. [editör] (2013). Sağlık Kurumlarında Kalite Yönetimi, Birinci Baskı, Anadolu Üniversitesi Yayınları,
Eskişehir [yazarlar: Sıdıka Kaya, Dilaver Tengilimoğlu, Oğuz Işık, Mahmut Akbolat ve Ali Yılmaz].
3. Kaya S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme. Pelikan Tıp ve Teknik Kitapçılık, Ankara.
4. Çatalca, H. (2003). Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basımevi, İstanbul.

Course-Program Learning Outcome Relationship

Learning Outcomes	1
Program Outcomes
1) Defines and interprets the concepts in the field of health and health management.
2) Can specify aim and objectives for organization/institution. Has the ability to transfer them to workers and collegues, to lead people at the workplace and to inspire team spirit.
3) Analyzes the relationship between organization/ institution’s stakeholders and competitors. Executes the related activities effectively.
4) Can evaluate the health legislation, laws and regulations based on these and the recent changes.Can prepare the contracts and present solutions related with them.
5) Has the ability to interpret, analyze, identify the problems and making propositions by using information about health management in her/his decisions, practice and behaviors.
6) Uses the adequate level of English in order to follow sectoral developments, make scientific research, communicate and to sustain business relationships with the second foreign language.
7) Uses the computer programs required by the field and information and communication technologies.
8) Can analyze public health problems, generate solutions according to the needs and accordingly create health education and communication programs.
9) Acts in accordance with the organization/institution, business, social and scientific ethical values. Has the awareness of cultural values and environmental protection, quality, occupational health and safety issues.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Defines and interprets the concepts in the field of health and health management.
2)	Can specify aim and objectives for organization/institution. Has the ability to transfer them to workers and collegues, to lead people at the workplace and to inspire team spirit.
3)	Analyzes the relationship between organization/ institution’s stakeholders and competitors. Executes the related activities effectively.
4)	Can evaluate the health legislation, laws and regulations based on these and the recent changes.Can prepare the contracts and present solutions related with them.
5)	Has the ability to interpret, analyze, identify the problems and making propositions by using information about health management in her/his decisions, practice and behaviors.
6)	Uses the adequate level of English in order to follow sectoral developments, make scientific research, communicate and to sustain business relationships with the second foreign language.
7)	Uses the computer programs required by the field and information and communication technologies.
8)	Can analyze public health problems, generate solutions according to the needs and accordingly create health education and communication programs.
9)	Acts in accordance with the organization/institution, business, social and scientific ethical values. Has the awareness of cultural values and environmental protection, quality, occupational health and safety issues.

Learning Activity and Teaching Methods

Expression
Lesson

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Homework

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	10	% 0
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	15	3	45
Application	1	0	0
Study Hours Out of Class	15	3	45
Presentations / Seminar	15	3	45
Homework Assignments	15	3	45
Quizzes	1	0	0
Midterms	1	1	1
Final	1	1	1
Total Workload			182