Tourism And Hospitality Management
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

MTUR110

Course Name:

House Keeping

Course Semester:

Spring

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	6

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Compulsory

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. GÜLDEREN ARCA

Course Lecturer(s):

Course Assistants:

Course Objective and Content

Course Objectives:

It is a course that aims to teach the importance of control techniques for the professional operation of the housekeeping, management, planning of the organization, personnel management and quality service.

Course Content:

• Definition of housekeeping department, Housekeeping Organization, job descriptions
• Working rules in housekeeping department
• Tools and equipment used in housekeeping department
• Determining requirements in housekeeping department
• Explanation of procedures in housekeeping department
• Terms used in housekeeping department
• Issues to be considered during work in the housekeeping department
• Reports in housekeeping department
• Creation of business plans in housekeeping department
• The communication between housekeeping department and other departments
• Housekeeping automation system
• Housekeeping department operation
• The role of laundry in housekeeping department

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
1) • Learn the job descriptions of housekeeping department staff.
2) • Knows the procedures used in housekeeping.
3) • Knows the characteristics of reporting in Housekeeping department.
4) • Business Plans and learns the creation. Knows the proper planning of the housekeeping department.
5) • Knows the characteristics of housekeeping department and other departments.
6) • Recognizes the Housekeeping Automation System used in the sector.
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	Definition of housekeeping department Housekeeping Organization, job descriptions	Resource Book
2)	• Working rules in housekeeping department	Resouurce Book
3)	• Tools and equipment used in housekeeping department	Resource Book
4)	Determining requirements in housekeeping department	Resource Book
5)	Explanation of procedures in housekeeping department	Resource Book
6)	Terms used in housekeeping department	Resource Book
7)	Midterm Exam	Resource Book
8)	Matters to be considered in the housekeeping department	Resource Book
9)	Reports in housekeeping department	Resource Book
10)	Creation of business plans in housekeeping department	Resource Book
11)	Housekeeping department communication between other departments	Resource Book
12)	Housekeeping automation system	Resource Book
13)	The functioning of housekeeping department	Resource Book
14)	The role of laundry in housekeeping department	Resource Book
14)	Final Exam	None

Sources

Course Notes / Textbooks:	Kaynak Kitap
References:	Resource Book

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	3	4	5	6
Program Outcomes
1) Can work in Travel Agencies
2) Can work in Fares & Ticketing and Airline Reservation Departments
3) They can work in various departments of hospitality management
4) Can work in various Departments of airlines
5) Those who fulfill the requirements of the YOK/ DGS Exam can continue University

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Can work in Travel Agencies	3
2)	Can work in Fares & Ticketing and Airline Reservation Departments	2
3)	They can work in various departments of hospitality management	2
4)	Can work in various Departments of airlines	1
5)	Those who fulfill the requirements of the YOK/ DGS Exam can continue University	3

Learning Activity and Teaching Methods

Lesson
Homework
Case Study

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Presentation

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	15	3	45
Application	2	10	20
Special Course Internship (Work Placement)	2	6	12
Field Work	2	10	20
Study Hours Out of Class	14	4	56
Presentations / Seminar	2	1	2
Quizzes	8	1	8
Midterms	1	2	2
Final	1	2	2
Total Workload			167