ISTANBUL OKAN UNIVERSITY INFORMATION PACKAGE / COURSE CATALOGUE
| Tourism And Hospitality Management | |||||
| Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 | ||
General course introduction information
| Course Code: | MTUR203 | ||||||||
| Course Name: | Computerized Reservation Systems I | ||||||||
| Course Semester: | Fall | ||||||||
| Course Credits: |
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| Language of instruction: | TR | ||||||||
| Course Requisites: | |||||||||
| Does the Course Require Work Experience?: | No | ||||||||
| Type of course: | Compulsory | ||||||||
| Course Level: |
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| Mode of Delivery: | Face to face | ||||||||
| Course Coordinator : | Öğr.Gör. GÜLDEREN ARCA | ||||||||
| Course Lecturer(s): | |||||||||
| Course Assistants: |
Course Objective and Content
| Course Objectives: | This course is designed to teach students how to make a flight reservation, fare qoutation and electronic ticketing using the Computerized Reservation System (CRS) and to have the user's certificate of the relevant CRS. |
| Course Content: | CRS concept and types, working systems Explanation of PNR concept and required fields Explaining Airline and Travel Agency systems Information on reservation terminology Description of the Galileo System City, country, airport, aircraft type codes and descriptions. Display of flight tariffs. Explanation of system responses But Olabilirlikgörüntül. Segment information. Site sales with the possibility of flight Adult – Name entries for child baby passengers ARUNK and Passive Segment Completion of reservation registration. Displaying the reservation record created, making changes, Adding flights together. Seat plan and sale entries. Phone number and Option entries Input of additional information that complements the reservation record. Explained price information and display information without charge. Automatic charging of the PNR Investigation of child and infant wages Que system Information Library. |
Learning Outcomes
The students who have succeeded in this course;
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Lesson Plan
| Week | Subject | Related Preparation |
| 1) | ||
| 1) | .Introduction to Reservation Systems . Passenger Name Record . Mandotory Field of Passenger Name Record | Resource Book/ System |
| 2) | • Explanation of booking terms • Explanation of flight terms (flight, board point, off point, check-in etc.) • Reservation, confirmation, baggage rights, no show, go show, dublicate flight reservation, segment, flight legs, itinerary, booked, waiting | Resource Book/System |
| 3) | Announcement of Reservation Terminology Classification of reservation systems The systems used in Turkey | Resource Book |
| 4) | Explaining the concept of flight schedule, Availability Explanation of reservation status codes | Resource Book/System |
| 5) | Description of ARUNK and Passive Segment Completion of Passenger Name Record. End Of Transaction Displaying the reservation record created, making changes, (PNR invocation and varieties) Adding flights between two segments. | Resource Book/System |
| 6) | Description of passengers and their operations Carriage and conditions for pets in the cabin Introduction of Passenger Special Service Requests | Resource Book/System |
| 7) | Explaining Special Meal Requests Notification of Passenger Information against the airway | Resource Book/System |
| 8) | MIDTERM | |
| 9) | Adding note text, postal address and e-mail address to PNR Passport Information to PNR Retrieval entries of the PNR to the screen | Resource Book/System |
| 10) | Changes to Reservation Registration Segment cancellation Adding Miles Card Number to PNR Adding passport information | Resource Book/System |
| 11) | Office's general QUE Count Explanation of QUE system Q 'Performing operations | Resource Book/System |
| 12) | PNR Divide Examination of newly formed PNR Disclosure of old and new PNRs | Resource Book/System |
| 13) | Querying without creating a PNR Minimum cost per booking class in PNR Charging of Passengers | Kaynak Kitap/System |
| 14) | Detailed of Fare Category | Resource Book/system |
| 15) | FINAL EXAMINATION |
Sources
| Course Notes / Textbooks: | Galileo Sistemi ve Danışma sistemi ve kaynak kitap |
| References: | Galileo and general information system& resource book |
Course-Program Learning Outcome Relationship
| Learning Outcomes | 1 |
2 |
3 |
4 |
|---|---|---|---|---|
| Program Outcomes | ||||
| 1) Can work in Travel Agencies | ||||
| 2) Can work in Fares & Ticketing and Airline Reservation Departments | ||||
| 3) They can work in various departments of hospitality management | ||||
| 4) Can work in various Departments of airlines | ||||
| 5) Those who fulfill the requirements of the YOK/ DGS Exam can continue University | ||||
Course - Learning Outcome Relationship
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Can work in Travel Agencies | 5 |
| 2) | Can work in Fares & Ticketing and Airline Reservation Departments | 5 |
| 3) | They can work in various departments of hospitality management | 5 |
| 4) | Can work in various Departments of airlines | 5 |
| 5) | Those who fulfill the requirements of the YOK/ DGS Exam can continue University | 1 |
Learning Activity and Teaching Methods
| Expression | |
| Individual study and homework | |
| Lesson | |
| Q&A / Discussion |
Assessment & Grading Methods and Criteria
| Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing) | |
| Homework |
Assessment & Grading
| Semester Requirements | Number of Activities | Level of Contribution |
| Midterms | 1 | % 40 |
| Final | 1 | % 60 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 40 | |
| PERCENTAGE OF FINAL WORK | % 60 | |
| total | % 100 | |
Workload and ECTS Credit Grading
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 3 | 42 |
| Study Hours Out of Class | 20 | 3 | 60 |
| Homework Assignments | 20 | 3 | 60 |
| Midterms | 1 | 1 | 1 |
| Total Workload | 163 | ||