| Course Objectives: |
The guest cycle at the hotel is the basis of a positive customer experience. The aim of this course is to prepare the students who want to work in front office at the front office in terms of customer relations and professional customer service and to teach the Opera system |
| Course Content: |
Organizational Structure and Features of Hotel Businesses, The Position and Importance of Front Office in Hospitality Enterprises, Duties of Front Office Employees
• Organization Chart and Sections• Front Office Working Hours, C / in-C / out operations,• Reservation Types, Acceptance of Reservation Room Separation Conditions and System Usage, Room Types and Features in Hotel Business, Room Price Types Reservation Tracking Shapes,
• Explanation of frequently used English terminology in front office operations. Importance of Communication with Other Departments, Communication with Sales Marketing Department.
• Front Office Department, Food and Beverage Department, Front Office,Department and Accounting Department
• Providing Coordination Reports, Forms Providing Coordination
• General Guest Types, Contacting Guests at the Front Office. |
| Week |
Subject |
Related Preparation |
| 1) |
Organization structure and properties in hotel enterprises * Location of the premises in the accommodation businesses * The importance of front accommodation |
Resource book |
| 2) |
* The duties of the front desk department * Organization chart and sections |
Resource book |
| 3) |
Working hours at the front desk. C / in operations. C / out During the operations. Introduction of Opera System |
Recourse Book-Opera System |
| 4) |
Kinds of making Reservations. Acceptance of reservation. Entries in Opera System |
Resource Book |
| 5) |
Room types in hotel rooms, Room facilities in hotel management& Entries in Opera System |
Recourse Book& Opera System |
| 5) |
Room Price Types Reservation Tracking Shapes, Description of frequently used English terminology in front office operations.Entries in Opera System |
Resource Book andOpera System |
| 6) |
The importance of communication with other departments in the front office. Behavioral forms, negative and positive examples |
Recourse Book |
| 7) |
MID TERM |
|
| 8) |
Explaining the Communication of the Front Office Department with the Sales Marketing Department |
Recourse Book |
| 9) |
• Explanation of the frequently used English terminology in front office operations |
Recourse Book |
| 10) |
• Food and Beverage Department contact with the Front Office Department
• Department of Accounting with the Front Office Department
• Reports Providing Coordination
• Forms providing coordination |
Recourse Book |
| 11) |
** General guest types * Communication with guests in the front office |
Resource book |
| 12) |
* Guest complaints at front office |
Resource book |
| 13) |
Studies on Front Desk in Opera System |
Source Book |
| 14) |
Studies on Front Desk in Opera System |
Source Book |
| 15) |
Final Examination |
|
ISTANBUL OKAN UNIVERSITY INFORMATION PACKAGE / COURSE CATALOGUE
