Yaşlı Bakımı
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

SKI110

Course Name:

Healthy Quality Management

Course Semester:

Spring

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Lecturer(s):

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Assistants:

Course Objective and Content

Course Objectives:

The aim of this course is to teach the basic concepts, tools and management techniques of quality management and development in health services.

Course Content:

1. Quality and Historical Identity Change of Quality
2. Occurrence and Development of Quality in Health Services
3. Characteristics of Total Quality Management in Health Services
4. Measurement of Quality in Health Services
5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey
6. Team Work on Quality Improvement
7. Quality Circles
8. Continuous Improvement Models
9. Tools Used in Quality Improvement I
10. Tools Used in Quality Improvement II
11. Accreditation, Certification and Quality Awards in Health Services
12. Quality Standards for Health Services in Turkey II
13. Quality Standards for Health Services in Turkey II
14. Magnet Hospitals and Features

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) 1. will be able to define the concept of quality in health services.
2) The Impact of SGK
2 - Skills
Cognitive - Practical
1) 2.1) discuss quality improvement activities in health services.
3 - Competences
Communication and Social Competence
Learning Competence
1) 2.1) 3. Define the qualification standards for evaluating the quality of health care organizations in the world and Turkey.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	1. Quality and Historical Identity Change of Quality	notes
2)	2. Occurrence and Development of Quality in Health Services	notes
3)	3. Characteristics of Total Quality Management in Health Services	notes
4)	4. Measurement of Quality in Health Services	notes
5)	5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey	notes
6)	6. Team Work on Quality Improvement	notes
7)	7. Quality Circles	notes
8)	mid term	notes
9)	9. Tools Used in Quality Improvement I	notes
10)	10. Tools Used in Quality Improvement II	notes
11)	11. Accreditation, Certification and Quality Awards in Health Services	notes
12)	12. Quality Standards for Health Services in Turkey II	notes
13)	13. Quality Standards for Health Services in Turkey II	notes
14)	14. Magnet Hospitals and Features	notes
15)	final	notes

Sources

Course Notes / Textbooks:

Öğretim ve Teknikleri Anlatım, sorun çözme, tartışma, beyin fırtınası, örnek olay incelemesi

References:

1. Marşap A. (2014). Sağlık Hizmetlerinde Kalite, Birinci Baskı, Seçkin Yayıncılık, İstanbul.
2. Kaya S. [editör] (2013). Sağlık Kurumlarında Kalite Yönetimi, Birinci Baskı, Anadolu Üniversitesi Yayınları,
Eskişehir [yazarlar: Sıdıka Kaya, Dilaver Tengilimoğlu, Oğuz Işık, Mahmut Akbolat ve Ali Yılmaz].
3. Kaya S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme. Pelikan Tıp ve Teknik Kitapçılık, Ankara.
4. Çatalca, H. (2003). Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basımevi, İstanbul.

Course-Program Learning Outcome Relationship

Learning Outcomes	1	1
Program Outcomes
1) Works for individual professional development, knows and applies the issue of occupational health and safety, knows personal protective precautions and environmental safety rules,
2) Knows how to prepare / organize the working area and ensures that the elderly care service meets the quality standards
3) Helps the individual who receives the elderly care service to gain self-care knowledge and skills, Makes face and neck care, Makes hand-foot-nail care, Makes oral and dental care, Makes hair / beard care
4) Helps the elderly care person to have bathroom or bathing in the bed, Helps to change the clothes , Helps with toilet needs
5) Performs necessary procedures after self-care. Prepares the materials used during the applications according to the hygiene rules. Removes the personal waste that emerges during maintenance according to hygiene rules.
6) Changes the bedding of the person taking elderly care service and provides bedding arrangement, Provides the room arrangement, Takes measures against accidents and injuries in the living area
7) Provides and/or supports oral feeding, Performs necessary procedures after oral feeding
8) Provides mobility of the elderly person, Follows body integrity and bed wounds, Implements the measures necessary to prevent bed wounds
9) Provides participation in social activities, Supports participation in occupational activities, Provides participation in recommended physical activities, Provides participation in proposed mental activities, Supports adaptation process, Facilitates effective communication
10) Supports the use of prescription medication (except for red and green prescriptions) for elderly when there is no health professional, Supports health professionals in the treatment of acute and chronic conditions, Monitor old person receiving treatment

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Works for individual professional development, knows and applies the issue of occupational health and safety, knows personal protective precautions and environmental safety rules,	4
2)	Knows how to prepare / organize the working area and ensures that the elderly care service meets the quality standards	4
3)	Helps the individual who receives the elderly care service to gain self-care knowledge and skills, Makes face and neck care, Makes hand-foot-nail care, Makes oral and dental care, Makes hair / beard care	4
4)	Helps the elderly care person to have bathroom or bathing in the bed, Helps to change the clothes , Helps with toilet needs	4
5)	Performs necessary procedures after self-care. Prepares the materials used during the applications according to the hygiene rules. Removes the personal waste that emerges during maintenance according to hygiene rules.	4
6)	Changes the bedding of the person taking elderly care service and provides bedding arrangement, Provides the room arrangement, Takes measures against accidents and injuries in the living area	4
7)	Provides and/or supports oral feeding, Performs necessary procedures after oral feeding
8)	Provides mobility of the elderly person, Follows body integrity and bed wounds, Implements the measures necessary to prevent bed wounds
9)	Provides participation in social activities, Supports participation in occupational activities, Provides participation in recommended physical activities, Provides participation in proposed mental activities, Supports adaptation process, Facilitates effective communication
10)	Supports the use of prescription medication (except for red and green prescriptions) for elderly when there is no health professional, Supports health professionals in the treatment of acute and chronic conditions, Monitor old person receiving treatment

Learning Activity and Teaching Methods

Expression
Lesson

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	15	3	45
Study Hours Out of Class	15	3	45
Presentations / Seminar	15	3	45
Homework Assignments	15	3	45
Midterms	1	1	1
Final	1	1	1
Total Workload			182