| Course Objectives: |
The purpose of this course is to understand the importance of quality and standards in global and international trade, and to emphasize their necessity. The goal of quality and standards is to ensure that products, services, or processes meet specific expectations and guarantee continuity. This ensures customer satisfaction, meaning that the product or service is guaranteed to meet customer needs and expectations, increases efficiency by reducing errors, ensures more effective use of resources, and provides a competitive advantage. Quality products and services make it easier to stand out in the market. It enhances brand reliability; quality products strengthen trust in the brand. It supports continuous improvement; quality management encourages continuous improvement.
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| Course Content: |
This course focuses on understanding the concepts of quality and standards, recognizing national and international infrastructure, exploring ISO standards, explaining environmental management and energy management systems, and addressing critical areas such as occupational health and safety and food safety management systems. Students gain knowledge about various ISO standards and discuss their economic, trade, and environmental impacts, learning the necessary steps to ensure quality and sustainability in today's business world. By the end of the course, students are equipped with applicable knowledge regarding quality and security in global and national systems. |
| Week |
Subject |
Related Preparation |
| 1) |
• Syllabus
• Discussion of Course Content
• Definition of the Entire Outline |
Homework: Assigned readings for the next class session.
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| 2) |
• Functions of Standards
• Positive Economic Impacts of Standards
• Negative Economic Impacts of Standards
• Impact of Standards on Economic Growth
• Impact of Standards on International Trade
• Definition of Technical Barriers
• Standards and Quality as an Entry Point for SMEs |
Homework: Assigned readings for the next class session.
|
| 3) |
• Describes the roles of the private and public sectors
• Explains coordination mechanisms for technology adoption
• Explains the impact of government participation in standardization
• Explains national standardization organizations
• Explains national metrology institutions
• Explains the WTO Agreement on Technical Barriers to Trade |
Homework: Assigned readings for the next class session.
|
| 4) |
• Examines the framework for conformity assessment
• Defines certification
• Explains testing, calibration, and inspection
• Explains accreditation
• Explains the place and importance of these concepts within quality and standardization |
Homework: Assigned readings for the next class session.
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| 5) |
• Understanding the High-Level Structure (HLS) developed by ISO for use by all technical committees.
• Explaining the foundations of this structure (These include:
Scope, normative references, terms, and definitions,
Review of the organization and its context (including the needs and expectations of interested parties),
Leadership, planning, support, operation, performance evaluation, and improvement, and defining their meanings.) |
Assignment: Explanation of the structure, function, and role of ISO within the system.
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| 6) |
• Define Quality Management Standards
• Explain Quality Management Principles
• Define the Function of ISO 9000 |
Reading on Understanding the Role and Importance of the System
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| 7) |
• Explain ISO 9000 Quality Management Standards
• Define ISO Documentation
• Understanding ISO 9000 and Competitive Advantage
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Review of the System
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| 8) |
• ISO 9660 – COMPUTER FILES FOR ISO
A standard that enables the use of compact disks.
• ISO 13485 – MEDICAL DEVICES
Manage quality throughout the life cycle of a medical device with ISO 13485.
• ISO 14000 FAMILY – ENVIRONMENTAL MANAGEMENT
Improve your environmental performance with this family of standards.
• ISO/IEC 17025 – TESTING AND CALIBRATION LABORATORIES
Testing and calibration performed using standard methods, non-standard methods, and methods developed by the laboratory.
• ISO 20121 – SUSTAINABLE EVENTS
Manage the social, economic, and environmental impacts of your event with this standard.
• ISO 22000 – FOOD SAFETY MANAGEMENT
Provide confidence in your food products with this family of standards.
• ISO 26000 – SOCIAL RESPONSIBILITY
Help your organization operate in a socially responsible way with this standard.
• ISO 31000 – RISK MANAGEMENT
Manage risks that could jeopardize your company's performance with this ISO standard.
• ISO 37001 – ANTI-BRIBERY MANAGEMENT SYSTEMS
Prevent, detect, and address bribery.
• ISO 45001 – OCCUPATIONAL HEALTH AND SAFETY
Reduce workplace risks and ensure everyone returns home safely with ISO 45001.
• ISO 50001 – ENERGY MANAGEMENT
ISO standard to help organizations manage their energy performance. |
Review of week |
| 9) |
• To assist the organization in achieving the intended outcomes of its environmental management system that provides value for the organization itself and relevant parties.
• To support the achievement of the intended outcomes of an environmental management system for the activities, products, and services identified by the organization as controllable or influenceable, considering a life cycle perspective, and consistent with the organization's environmental policy.
• + Improvement of environmental performance;
• + Fulfillment of compliance obligations;
• + Achievement of environmental objectives. |
Review of the discussed sections
|
| 10) |
• Improving employee safety,
• Reducing workplace risks,
• Explaining the structure that serious organizations consider, which ensures operation and monitoring through certification, in order to create better and safer working conditions
• ISO 45001 |
Review of the discussed sections
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| 11) |
• ISO 50001 – Energy Management Standard
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Review of the discussed sections
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| 12) |
• ISO 22000 establishes the requirements for a food safety management system and can be certified accordingly.
• It helps an organization develop its ability to control food safety hazards to ensure food safety.
• It explains the concept of being usable by any organization, regardless of its size or position in the food chain. |
Review of the discussed sections
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| 13) |
• Explains the requirements and establishment of an implementation system to initiate, implement, maintain, and improve an information security management system in organizations of all sizes.
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Review of the discussed sections
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| 14) |
• To recognize Geographical Indications and Geographical Indication Products in Turkey
• To understand the concepts of Trademark and Patent
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Review of the Term
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| 15) |
Final Exam |
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| Course Notes / Textbooks: |
Ana kaynaklar:
*Quality Systems and Standards for a Competitive Edge; J. Luis Guasch, Jean-Louis Racine, Isabel Sanchez, Makhtar Diop, Washington, DC: The World Bank, 2007.
*www.iso.org
*https://ourworldindata.org/trade-and-globalization#trade-from-a-historical-perspective
Destekleyici Kaynaklar ( Olearn’e ’ye eklenen ders notları)
www.turkak.gov.tr
www.iso.org
www.ticaret.gov.tr
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| References: |
main sources
*Quality Systems and Standards for a Competitive Edge; J. Luis Guasch, Jean-Louis Racine, Isabel Sanchez, Makhtar Diop, Washington, DC: The World Bank, 2007.
*www.iso.org
*https://ourworldindata.org/trade-and-globalization#trade-from-a-historical-perspective
supportive sources ( Olearn’e ’ye eklenen ders notları)
www.turkak.gov.tr
www.iso.org
www.ticaret.gov.tr
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| |
Program Outcomes |
Level of Contribution |
| 1) |
Discloses basic knowledge of international logistics, including development process, new and determinative concepts, scientific methodology, theory and models of logistics discipline. |
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| 2) |
Uses appropriate tools and analytical techniques to collect and analyze quantitative and qualitative data in relevant areas, interpret the results and suggest solutions. |
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| 3) |
Designs a logistics system that will support the business mission and objectives. |
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| 4) |
Identifies uncertainties in the logistics and supply chain processes and takes measures to mitigate risks. |
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| 5) |
Can discover and create entrepreneurial opportunities and experience to successfully build and develop self-employment. |
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| 6) |
Analyzes the complex and rapidly changing conditions, the dynamics of the national / international business world, the relevant international logistics and supply chain environment |
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| 7) |
Can translate and explain the contents of documents written in English related to the field. |
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| 8) |
Communicates in written and spoken English with people of different social backgrounds, has global competence in tracking and interpreting global dynamics in logistics and supply chain fields. |
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| 9) |
Can demonstrate personal, professional, social and work ethic standards, assesses the ethical dimensions of the various applications in relevant fields, and becomes aware of the importance of ethical behavior in the process of collecting value added. |
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ISTANBUL OKAN UNIVERSITY INFORMATION PACKAGE / COURSE CATALOGUE
