Medical Documeentations And Scretariat Work (Second Education)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

TBD204

Course Name:

Patient Services

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	7

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Compulsory

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. BÜLENT DERSE

Course Lecturer(s):

Course Assistants:

Course Objective and Content

Course Objectives:

The aim , information on patient services to staff working in health care facilities and skills to add .

Course Content:

Patient Advisor, Inpatient Patient Floor Secretary, Patient Inpatient Patient, Patient Exit Officer, Call Center Officer, Patient Counselor, Hospital Patient Management Systems, Private Hospital Management Systems, University Hospital Management Systems, Patient Services' Patient Services and Human Resources Training and Development, Patient Services and Human Resources Job Analysis, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Support Services and Personnel Management, Inpatient Patient Level Secretariat Procedures and Processes, Patient Inpatient Procedures and Processes, Patient Exit Procedures and Processes

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
1) Patient Registration Officer, Patient Advisor, Inpatient Floor Secretary, Patient Admission Officer, Patient Exit Officer, Call Center Officer, Receptionist, Medical Secretari and Rapporteur, Check-up Officer, Team Leader, Night Administration, Operation in Patient Services Management, Project Management in Patient Services, Training and Development in Patient Services and Human Resources, Job Analysis in Patient Services and Human Resources, Patient Services and Human Resources Support Services and Personnel Management, Inpatient Floor Secretariat Operation and Processes, Hospital Operation and Processes, Patient Output Process
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)
1)	• Discussion of the course outline
2)	• Introduction to health services and patient services
3)	• Patient services, patient consultant
4)	• Patient services accept patients
5)	• Patient services accept patients
6)	• Patient services - inpatient floor secretary
7)	• Patient services - inpatient floor secretary
8)	• Midterm
9)	• Patient services - call center secretary
10)	• Patient services - laboratory secretary
11)	• Patient services - laboratory secretary
12)	• Patient services- night care
13)	• Patient services, admission-exit
14)	• Patient services, admission-exit
15)	Final Exam

Sources

Course Notes / Textbooks:	Sağlık Kuruluşlarında Hasta Hizmetleri Editör : Yrd. Doç. Dr. Onur YARAR, Öğr. Gör. Özgür İNCE Sayfa Sayısı : 168 Baskı Tarihi : 2017 ISBN : 9789752776944
References:	yok

Course-Program Learning Outcome Relationship

Learning Outcomes	1
Program Outcomes

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

Program Outcomes

Level of Contribution

Learning Activity and Teaching Methods

Expression
Brainstorming/ Six tihnking hats
Individual study and homework
Lesson
Group study and homework
Q&A / Discussion

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Oral Examination
Presentation
Bilgisayar Destekli Sunum

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	1	% 0
Committee	1	% 0
Application	1	% 0
Homework Assignments	3	% 0
Presentation	2	% 0
Project	1	% 0
Seminar	1	% 0
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	42	588
Presentations / Seminar	5	5	25
Homework Assignments	5	5	25
Midterms	1	1	1
Final	1	1	1
Total Workload			640