Logistics
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

MTKY201

Course Name:

Total Quality Management

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	5

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department/Faculty Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

EZGİ YILDIRIM SAATÇİ

Course Lecturer(s):

Dr.Öğr.Üyesi DİLEK YALÇIN
Dr.Öğr.Üyesi ÜMİT AKIN
Dr. BİLİNMİYOR BEKLER

Course Assistants:

Course Objective and Content

Course Objectives:

This course aims at the basis of quality management; quality orientation in achieving business goals; quality management systems (Six Sigma, EFQM, Malcolm Baldrige and ISO 9001); quality evolution; quality experts, quality management objectives and core values; developing and implementing quality strategies; managing quality cultures; to enable the students to analyze quality management issues in the service.

Course Content:

Introduction and basics of quality management; focusing quality on getting business results; quality management systems (Six Sigma; EFQM; Malcolm Baldrige and ISO 9001); Quality evolution; quality experts (Deming, Juran, Crosby), QM goals and core values/principles; developing quality strategies and implementing them; managing a quality culture; quality management in service.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) • Explain the concepts of quality management.
2) • Describes the development process of quality management.
3) • Explain the implementation, certification and inspection features of quality management systems.
4) • Describe the use of quality control methods for analysis and analysis of organizational problems.
2 - Skills
Cognitive - Practical
1) • Analyzes the quality characteristics of standardization conformity assessment.
3 - Competences
Communication and Social Competence
Learning Competence
1) • Analyzes the quality characteristics of products and services.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	Final Exam	Studying for exam
1)	• Distinguish the basic concepts. • Discuss the basic concepts of quality management and development.
2)	• Structural approach, human relations approach, political approach, symbolic approaches • Evaluate multiple approaches to organizations • Discuss the total quality approach	Examines the course content Reading the first chapter (pp.19-44)
3)	• Total quality Management • Total Quality Management Principles • Quality concept • Quality chain • Quality and competition	Read the definitions of Total Quality Management from Chapter 2
4)	• Walter A. Shewhart • W. Edwards Deming • Joseph M. Juran • Kaoru İshikawa • Philip B. Crosby • Armand V. Feigenbaum • Dr. Genichi Taguchi • Shigeo Shingo	Şimşek, Chapter 3, reads 'Predecessors of Total Quality' and discusses these researchers who contribute to future total quality management.
5)	• Organization culture • Organizational culture levels • Types of organizational culture • The institution clarifies the importance of strategies in changing culture • Define ethical foundations in corporate culture	He or she makes researches on the establishment of a relationship between the institutional culture and quality, alone or with a friend, and discusses the results of future research in the class.
6)	• Definition of team work • Positive and negative factors affecting team work • Team work and rewarding • What should be a good leader • Discuss the importance of ethics in teamwork	Analyzes the effect of quality concept on team work. Şimşek, Chapter 7, 'Teamwork and Quality' reads.
7)	Midterm Exam	Working for the midterm exam.
8)	• Leadership definitions • Leadership behavior studies • Structuralist leader, Human Resources leader, Political leadership, Cultural and symbolic leadership • Converter and managerial leadership	None
9)	• Planning Definition • Planning models • Characteristics of strategic planning	Homework: Şimşek, Section 8, Bölüm End-of-Section Evaluation Questions Bölüm, and discusses the next lesson.
10)	• Defines cost • Associates Quality with Input-Process-Output • Failure costs • Evaluation costs • Prevention costs	None
11)	• Analyze control charts • Analyze sources of variance • Discuss the control limit	Studying for Quiz
12)	• Upper and lower control limit • Analyze control charts • Benchmarking method • Process flow charts • Enums and Histograms • Pareto Analysis • Fishbone Schematic comments	Homework: Şimşek reads Chapter 11,, Quality Cost Improvement Tools Ev.
13)	• Six Sigma • EFQM • ISO 9001 • Malcolm Baldrige National Quality Award • European Quality Award	None
14)	• Turkey Quality Association (KalDer) • KalDer Certificate of Excellence in Excellence • Discuss the causes of resistance to change • Analyze the methods of reducing resistance to change	None
15)	Final Exam	None

Sources

Course Notes / Textbooks:	Toplam Kalite Yönetimi: Kuram, İlkeler, Uygulamalar Prof. Dr. Şimşek, Hasan Seçkin Yayıncılık, 2. Baskı, Eylül 2013 ISBN-9789750224980
References:	Yok

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	5	6	3	4
Program Outcomes
1) Having theoretical and practical knowledge at the basic level supported by textbooks, application tools and other resources with up-to-date information in the field based on the competences gained at secondary level.
2) To gain the ability to use the same level of theoretical and applied knowledge at the same level in an advanced education level or the same field in the field. To be able to interpret and evaluate data, to identify and analyze data, to develop evidence-based solution proposals using basic knowledge and skills acquired in the field
3) To be able to transfer the thoughts at the level of basic knowledge and skills which are related to the field through written and oral communication. - Share ideas and suggestions for solutions to issues related to the field with experts and non-experts. - Using a foreign language at least in the European Language Portfolio A2 General Level to monitor information in the field and communicate with colleagues. - To be able to use information and communication technologies with the computer software at least at the European Computer Use License Basic Level required by the field.
4) Ability to evaluate the basic knowledge and skills acquired in the field with a critical approach, to be able to identify and meet learning needs. be able to lead their study to an advanced level of education or to a profession at the same level. Learning to survive is not a conscious winner.
5) Having social, scientific, cultural and ethical values in the stages of collecting, implementing and announcing the results related to the field. Universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety issues.
6) Be able to carry out a basic level of work independently of the field. Take responsibility as a team member to solve complex and unforeseen problems encountered in field related applications. Carrying out activities for the development of employees under the responsibility of a project.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Having theoretical and practical knowledge at the basic level supported by textbooks, application tools and other resources with up-to-date information in the field based on the competences gained at secondary level.
2)	To gain the ability to use the same level of theoretical and applied knowledge at the same level in an advanced education level or the same field in the field. To be able to interpret and evaluate data, to identify and analyze data, to develop evidence-based solution proposals using basic knowledge and skills acquired in the field
3)	To be able to transfer the thoughts at the level of basic knowledge and skills which are related to the field through written and oral communication. - Share ideas and suggestions for solutions to issues related to the field with experts and non-experts. - Using a foreign language at least in the European Language Portfolio A2 General Level to monitor information in the field and communicate with colleagues. - To be able to use information and communication technologies with the computer software at least at the European Computer Use License Basic Level required by the field.
4)	Ability to evaluate the basic knowledge and skills acquired in the field with a critical approach, to be able to identify and meet learning needs. be able to lead their study to an advanced level of education or to a profession at the same level. Learning to survive is not a conscious winner.
5)	Having social, scientific, cultural and ethical values in the stages of collecting, implementing and announcing the results related to the field. Universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety issues.
6)	Be able to carry out a basic level of work independently of the field. Take responsibility as a team member to solve complex and unforeseen problems encountered in field related applications. Carrying out activities for the development of employees under the responsibility of a project.

Learning Activity and Teaching Methods

Expression
Brainstorming/ Six tihnking hats
Individual study and homework
Lesson
Group study and homework
Homework
Problem Solving
Q&A / Discussion

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Homework
Observation
Presentation
Case study presentation

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Quizzes	1	% 10
Homework Assignments	5	% 20
Midterms	1	% 30
Final	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Workload
Course Hours	15	45
Study Hours Out of Class	15	105
Homework Assignments	15	15
Quizzes	15	15
Midterms	1	7
Final	2	16
Total Workload		203