Nursing
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

General course introduction information

Course Code:

SAG407

Course Name:

Quality Management of Health Services

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	6

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Common Pool

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Lecturer(s):

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER
Dr.Öğr.Üyesi ÖZLEM ÇİFTÇİ
Dr.Öğr.Üyesi YILDIRIM BEYAZIT GÜLHAN
Dr.Öğr.Üyesi İLKNUR ÇALIŞKAN

Course Assistants:

Course Objective and Content

Course Objectives:

The aim of this course is to teach the basic concepts, tools and management techniques of quality management and development in health services.

Course Content:

1. Quality and Historical Identity Change of Quality
2. Occurrence and Development of Quality in Health Services
3. Characteristics of Total Quality Management in Health Services
4. Measurement of Quality in Health Services
5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey
6. Team Work on Quality Improvement
7. Quality Circles
8. Continuous Improvement Models
9. Tools Used in Quality Improvement I
10. Tools Used in Quality Improvement II
11. Accreditation, Certification and Quality Awards in Health Services
12. Quality Standards for Health Services in Turkey II
13. Quality Standards for Health Services in Turkey II
14. Magnet Hospitals and Features

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) 1. will be able to define the concept of quality in health services.
2 - Skills
Cognitive - Practical
1) 2.1) 2. discuss quality improvement activities in health services.
3 - Competences
Communication and Social Competence
Learning Competence
1) 2.1) 3. Define the qualification standards for evaluating the quality of health care organizations in the world and Turkey.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	1. will be able to define the concept of quality in health services.	notes
2)	2. Emergence and Development of Quality in Health Services	notes
3)	3. Characteristics of Total Quality Management in Health Services	notes
4)	4. Measurement of Quality in Health Services	notes
5)	Balanced Score Sheet, Benchmarking and Measurement of Quality Health Care in Turkey	notes
6)	Team Work on Quality Improvement	notes
7)	7. Quality Circles	notes
8)	mid term	notes
9)	Tools Used in Quality Improvement I	notes
10)	Tools Used in Quality Improvement II	notes
11)	Accreditation, Certification and Quality Awards in Health Services	notes
12)	Quality Standards for Health Services in Turkey II	notes
13)	Quality Standards for Health Services in Turkey II	notes
14)	Magnet Hospitals and Features	notes
15)	final	notes

Sources

Course Notes / Textbooks:

Ders Notları, İlgili web siteleri, vaka çalışmaları

References:

1. Marşap A. (2014). Sağlık Hizmetlerinde Kalite, Birinci Baskı, Seçkin Yayıncılık, İstanbul.
2. Kaya S. [editör] (2013). Sağlık Kurumlarında Kalite Yönetimi, Birinci Baskı, Anadolu Üniversitesi Yayınları,
Eskişehir [yazarlar: Sıdıka Kaya, Dilaver Tengilimoğlu, Oğuz Işık, Mahmut Akbolat ve Ali Yılmaz].
3. Kaya S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme. Pelikan Tıp ve Teknik Kitapçılık, Ankara.
4. Çatalca, H. (2003). Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basımevi, İstanbul.

Course-Program Learning Outcome Relationship

Learning Outcomes	1
Program Outcomes
1) It can manage nursing care in accordance with ethical principles and laws.
2) Can transfer theoretical knowledge to nursing applications.
3) Have basic psychomotor skills of nursing.
4) Having basic psychomotor skills of your nursing.
5) Individuals, families and the community have the knowledge to perform nursing roles and functions in meeting the health care needs.
6) It can contribute to the formation of health policies.
7) Can take responsibility as individual and team member in nursing applications.
8) It can use health information systems in the maintenance.
9) To have general cultural knowledge required to be a contemporary individual and a professional member.
10) To be able to carry out projects and activities by cooperating among the sectors in social awareness consciousness.
11) Using a foreign language, you can follow the information in the field and communicate with your foreign colleagues.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	It can manage nursing care in accordance with ethical principles and laws.	2
2)	Can transfer theoretical knowledge to nursing applications.	2
3)	Have basic psychomotor skills of nursing.	2
4)	Having basic psychomotor skills of your nursing.	2
5)	Individuals, families and the community have the knowledge to perform nursing roles and functions in meeting the health care needs.	1
6)	It can contribute to the formation of health policies.	2
7)	Can take responsibility as individual and team member in nursing applications.	2
8)	It can use health information systems in the maintenance.	2
9)	To have general cultural knowledge required to be a contemporary individual and a professional member.	3
10)	To be able to carry out projects and activities by cooperating among the sectors in social awareness consciousness.	4
11)	Using a foreign language, you can follow the information in the field and communicate with your foreign colleagues.	3

Learning Activity and Teaching Methods

Expression
Lesson

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Homework

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	10	% 0
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	15	3	45
Study Hours Out of Class	15	3	45
Presentations / Seminar	15	3	45
Homework Assignments	15	3	45
Midterms	1	1	1
Final	1	1	1
Total Workload			182