Acil Durum ve Afet Yönetimi
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

SKI110

Course Name:

Healthy Quality Management

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Lecturer(s):

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Assistants:

Course Objective and Content

Course Objectives:

The aim of this course is to teach the basic concepts, tools and management techniques of quality management and development in health services.

Course Content:

1. Quality and Historical Identity Change of Quality
2. Occurrence and Development of Quality in Health Services
3. Characteristics of Total Quality Management in Health Services
4. Measurement of Quality in Health Services
5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey
6. Team Work on Quality Improvement
7. Quality Circles
8. Continuous Improvement Models
9. Tools Used in Quality Improvement I
10. Tools Used in Quality Improvement II
11. Accreditation, Certification and Quality Awards in Health Services
12. Quality Standards for Health Services in Turkey II
13. Quality Standards for Health Services in Turkey II
14. Magnet Hospitals and Features

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) 1. will be able to define the concept of quality in health services.
2) The Impact of SGK
2 - Skills
Cognitive - Practical
1) 2.1) discuss quality improvement activities in health services.
3 - Competences
Communication and Social Competence
Learning Competence
1) 2.1) 3. Define the qualification standards for evaluating the quality of health care organizations in the world and Turkey.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	1. Quality and Historical Identity Change of Quality	notes
2)	2. Occurrence and Development of Quality in Health Services	notes
3)	3. Characteristics of Total Quality Management in Health Services	notes
4)	4. Measurement of Quality in Health Services	notes
5)	5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey	notes
6)	6. Team Work on Quality Improvement	notes
7)	7. Quality Circles	notes
8)	mid term	notes
9)	9. Tools Used in Quality Improvement I	notes
10)	10. Tools Used in Quality Improvement II	notes
11)	11. Accreditation, Certification and Quality Awards in Health Services	notes
12)	12. Quality Standards for Health Services in Turkey II	notes
13)	13. Quality Standards for Health Services in Turkey II	notes
14)	14. Magnet Hospitals and Features	notes
15)	final	notes

Sources

Course Notes / Textbooks:

Öğretim ve Teknikleri Anlatım, sorun çözme, tartışma, beyin fırtınası, örnek olay incelemesi

References:

1. Marşap A. (2014). Sağlık Hizmetlerinde Kalite, Birinci Baskı, Seçkin Yayıncılık, İstanbul.
2. Kaya S. [editör] (2013). Sağlık Kurumlarında Kalite Yönetimi, Birinci Baskı, Anadolu Üniversitesi Yayınları,
Eskişehir [yazarlar: Sıdıka Kaya, Dilaver Tengilimoğlu, Oğuz Işık, Mahmut Akbolat ve Ali Yılmaz].
3. Kaya S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme. Pelikan Tıp ve Teknik Kitapçılık, Ankara.
4. Çatalca, H. (2003). Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basımevi, İstanbul.

Course-Program Learning Outcome Relationship

Learning Outcomes	1	1
Program Outcomes
1) Having theoretical and practical knowledge at the basic level supported by textbooks, application tools and other resources with up-to-date information in the field based on the competences gained at secondary level.
2) - Gaining the ability to use the same level of theoretical and practical knowledge at the same level in an advanced level of education or in the same field. - To be able to interpret and evaluate data, to identify and analyze data, to develop evidence-based solution proposals using basic knowledge and skills acquired in the field.
3) - To be able to communicate the thoughts at the level of basic knowledge and skills that are in possession of the field through written and oral communication. - Share ideas and suggestions for solutions to issues related to the field with experts and non-experts. - Using a foreign language at least in the European Language Portfolio A2 General Level to monitor information in the field and communicate with colleagues. - To be able to use information and communication technologies with the computer software at least at the European Computer Use License Basic Level required by the field.
4) - To be able to evaluate basic knowledge and skills in the field with a critical approach, to be able to identify and meet learning needs. - be able to lead their study to an advanced level of education or to a profession at the same level. - Learning to survive is not a conscious winner.
5) - To have social, scientific, cultural and ethical values in the stages of collection, application and announcement of data about the field. - Universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety issues.
6) - Be able to carry out a basic level of work independently of the field. - Take responsibility as a team member to solve complex and unforeseen problems encountered in field related applications. - Carrying out activities for the development of employees under the responsibility of a project.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Having theoretical and practical knowledge at the basic level supported by textbooks, application tools and other resources with up-to-date information in the field based on the competences gained at secondary level.
2)	- Gaining the ability to use the same level of theoretical and practical knowledge at the same level in an advanced level of education or in the same field. - To be able to interpret and evaluate data, to identify and analyze data, to develop evidence-based solution proposals using basic knowledge and skills acquired in the field.
3)	- To be able to communicate the thoughts at the level of basic knowledge and skills that are in possession of the field through written and oral communication. - Share ideas and suggestions for solutions to issues related to the field with experts and non-experts. - Using a foreign language at least in the European Language Portfolio A2 General Level to monitor information in the field and communicate with colleagues. - To be able to use information and communication technologies with the computer software at least at the European Computer Use License Basic Level required by the field.
4)	- To be able to evaluate basic knowledge and skills in the field with a critical approach, to be able to identify and meet learning needs. - be able to lead their study to an advanced level of education or to a profession at the same level. - Learning to survive is not a conscious winner.
5)	- To have social, scientific, cultural and ethical values in the stages of collection, application and announcement of data about the field. - Universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety issues.
6)	- Be able to carry out a basic level of work independently of the field. - Take responsibility as a team member to solve complex and unforeseen problems encountered in field related applications. - Carrying out activities for the development of employees under the responsibility of a project.

Learning Activity and Teaching Methods

Expression
Lesson

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	15	3	45
Study Hours Out of Class	15	3	45
Presentations / Seminar	15	3	45
Homework Assignments	15	3	45
Midterms	1	1	1
Final	1	1	1
Total Workload			182