Health İnstitutions Management | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code: | TBD204 | ||||||||
Course Name: | Patient Services | ||||||||
Course Semester: | Fall | ||||||||
Course Credits: |
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Language of instruction: | TR | ||||||||
Course Requisites: | |||||||||
Does the Course Require Work Experience?: | No | ||||||||
Type of course: | Compulsory | ||||||||
Course Level: |
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Mode of Delivery: | Face to face | ||||||||
Course Coordinator : | Öğr.Gör. BÜLENT DERSE | ||||||||
Course Lecturer(s): | |||||||||
Course Assistants: |
Course Objectives: | The aim , information on patient services to staff working in health care facilities and skills to add . |
Course Content: | Patient Advisor, Inpatient Patient Floor Secretary, Patient Inpatient Patient, Patient Exit Officer, Call Center Officer, Patient Counselor, Hospital Patient Management Systems, Private Hospital Management Systems, University Hospital Management Systems, Patient Services' Patient Services and Human Resources Training and Development, Patient Services and Human Resources Job Analysis, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Support Services and Personnel Management, Inpatient Patient Level Secretariat Procedures and Processes, Patient Inpatient Procedures and Processes, Patient Exit Procedures and Processes |
The students who have succeeded in this course;
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Week | Subject | Related Preparation |
1) | ||
1) | • Discussion of the course outline | |
2) | • Introduction to health services and patient services | |
3) | • Patient services, patient consultant | |
4) | • Patient services accept patients | |
5) | • Patient services accept patients | |
6) | • Patient services - inpatient floor secretary | |
7) | • Patient services - inpatient floor secretary | |
8) | • Midterm | |
9) | • Patient services - call center secretary | |
10) | • Patient services - laboratory secretary | |
11) | • Patient services - laboratory secretary | |
12) | • Patient services- night care | |
13) | • Patient services, admission-exit | |
14) | • Patient services, admission-exit | |
15) | Final Exam |
Course Notes / Textbooks: | Sağlık Kuruluşlarında Hasta Hizmetleri Editör : Yrd. Doç. Dr. Onur YARAR, Öğr. Gör. Özgür İNCE Sayfa Sayısı : 168 Baskı Tarihi : 2017 ISBN : 9789752776944 |
References: | yok |
Learning Outcomes | 1 |
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Program Outcomes | |||||||||||||
1) Having social, scientific, cultural and ethical values in the stages of collecting, implementing and announcing the results related to the field. | |||||||||||||
1) Having theoretical and practical knowledge at the basic level supported by textbooks, application tools and other resources with up-to-date information in the field based on the competences gained at secondary level. | |||||||||||||
1) To be able to share ideas and suggestions for solutions to issues related to the field with experts and non-experts. | |||||||||||||
2) To gain the ability to use the same level of theoretical and applied knowledge at the same level in an advanced education level or the same field in the field. | |||||||||||||
2) The universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety. | |||||||||||||
3) 203/5000 To be able to interpret and evaluate data, to identify and analyze data, and to develop evidence-based solutions by using basic knowledge and skills acquired in the field. | |||||||||||||
4) To be able to transfer the thoughts at the level of basic knowledge and skills which are related to the field through written and oral communication. | |||||||||||||
5) Using a foreign language at least in the European Language Portfolio A2 General Level, you can follow the information in your field and communicate with your colleagues. | |||||||||||||
6) To be able to use the information and communications technologies with the computer software at least at the European Computer Use License Basic Level required by the field. | |||||||||||||
7) To be able to evaluate basic knowledge and skills in the field with a critical approach, to be able to identify and meet learning needs. | |||||||||||||
8) Be able to direct their study to an advanced level of education or to a profession at the same level. | |||||||||||||
9) Be able to carry out a basic level of work independently of the field. | |||||||||||||
10) Taking responsibility as a team member to solve complex and unforeseen problems encountered in field related applications. | |||||||||||||
11) Carrying out activities for the development of employees under the responsibility of a project. |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | Having social, scientific, cultural and ethical values in the stages of collecting, implementing and announcing the results related to the field. | 5 |
1) | Having theoretical and practical knowledge at the basic level supported by textbooks, application tools and other resources with up-to-date information in the field based on the competences gained at secondary level. | 5 |
1) | To be able to share ideas and suggestions for solutions to issues related to the field with experts and non-experts. | 5 |
2) | To gain the ability to use the same level of theoretical and applied knowledge at the same level in an advanced education level or the same field in the field. | 5 |
2) | The universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety. | 5 |
3) | 203/5000 To be able to interpret and evaluate data, to identify and analyze data, and to develop evidence-based solutions by using basic knowledge and skills acquired in the field. | 5 |
4) | To be able to transfer the thoughts at the level of basic knowledge and skills which are related to the field through written and oral communication. | 5 |
5) | Using a foreign language at least in the European Language Portfolio A2 General Level, you can follow the information in your field and communicate with your colleagues. | 5 |
6) | To be able to use the information and communications technologies with the computer software at least at the European Computer Use License Basic Level required by the field. | 5 |
7) | To be able to evaluate basic knowledge and skills in the field with a critical approach, to be able to identify and meet learning needs. | 5 |
8) | Be able to direct their study to an advanced level of education or to a profession at the same level. | 5 |
9) | Be able to carry out a basic level of work independently of the field. | 5 |
10) | Taking responsibility as a team member to solve complex and unforeseen problems encountered in field related applications. | 5 |
11) | Carrying out activities for the development of employees under the responsibility of a project. | 5 |
Expression | |
Brainstorming/ Six tihnking hats | |
Individual study and homework | |
Lesson | |
Group study and homework | |
Q&A / Discussion |
Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing) | |
Oral Examination | |
Presentation | |
Bilgisayar Destekli Sunum |
Semester Requirements | Number of Activities | Level of Contribution |
Attendance | 1 | % 0 |
Committee | 1 | % 0 |
Application | 1 | % 0 |
Homework Assignments | 3 | % 0 |
Presentation | 2 | % 0 |
Project | 1 | % 0 |
Seminar | 1 | % 0 |
Midterms | 1 | % 40 |
Final | 1 | % 60 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 40 | |
PERCENTAGE OF FINAL WORK | % 60 | |
total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 42 | 588 |
Presentations / Seminar | 5 | 5 | 25 |
Homework Assignments | 5 | 5 | 25 |
Midterms | 1 | 1 | 1 |
Final | 1 | 1 | 1 |
Total Workload | 640 |