Master of Arts in Educational Administration and Supervision non-thesis
Master	TR-NQF-HE: Level 7	QF-EHEA: Second Cycle	EQF-LLL: Level 7

General course introduction information

Course Code:

EGT-556

Course Name:

Conflict Management at Educational Organizations

Course Semester:

Fall
Spring

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	8

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Master

TR-NQF-HE:7. Master`s Degree

QF-EHEA:Second Cycle

EQF-LLL:7. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Prof. Dr. AYTAÇ GÖĞÜŞ

Course Lecturer(s):

Prof. Dr. ALİ İLKER GÜMÜŞELİ

Course Assistants:

Course Objective and Content

Course Objectives:

To gain the ability to effectively manage individual and organizational conflicts by ensuring that the participants have knowledge in the field of conflict and conflict management.

Course Content:

Explanation of Conflict and Conflict Management Concepts; Approaches to Conflict; The Relationship Between Amount of Conflict and Organizational Performance; Individual and organizational effects of conflicts; Main Factors Affecting Conflict: Culture and Personality; Diagnosing Conflict; Individual Conflicts and Management in Educational Organizations; Intra-Group Conflicts and Management in Educational Organizations; Intergroup Conflicts and Management in Educational Organizations; Interpersonal Conflicts and Management in Educational Organizations; Negotiation Techniques and Practice in Conflict Management; Mediation and its Application in Conflict Management.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) By providing knowledge in the field of conflict and conflict management, students know the competencies of managing individual and organizational conflicts effectively.
2 - Skills
Cognitive - Practical
1) Students analyze approaches to conflict.
3 - Competences
Communication and Social Competence
Learning Competence
1) Students explain the relationship between the amount of conflict and organizational performance.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	Explanation of Conflict and Conflict Management Concepts	Related resources
2)	Approaches to Conflict	Related resources
3)	Approaches to Conflict	Related resources
4)	The Relationship Between Amount of Conflict and Organizational Performance	Related resources
5)	Midterm	Related resources
6)	Individual and organizational effects of conflicts, Main Factors Affecting Conflict	Related resources
7)	Culture and Personality	Related resources
8)	Midterm	Related resources
9)	Individual Conflicts and Management in Educational Organizations	Related resources
10)	Intra-Group Conflicts and Management in Educational Organizations	Related resources
11)	Intergroup Conflicts and Management in Educational Organizations	Related resources
12)	Interpersonal Conflicts and Management in Educational Organizations; Negotiation Techniques and Practice in Conflict Management	Related resources
13)	Mediation and its Application in Conflict Management	Related resources
14)	Final	Related resources

Sources

Course Notes / Textbooks:

Karip E. Çatışma Yönetimi. PegemA Yayıncılık
İbrahim Ethem BAŞARAN, (1998), Yönetimde İnsan İlişkileri, Ankara.
Cevat ELMA, (2000), Yönetimde Çağdaş Yaklaşımlar, Anı Yayınevi, Ankara.
Ömer PEKER, (1995), Yönetimi Geliştirmenin Sürekliliği, TODAİE Yayınları, Ankara.
M.Şerif ŞİMŞEK, (1998), Davranış Bilimlerine Giriş ve Örgütlerde Davranış, Nobel Yayınevi, Ankara
Ali Deniz AKKİRMAN, (1998), Etkin Çatışma Yönetimi ve Müdahale Stratejileri, D.E.Ü. İ.İ.B.F. Dergisi.
Erol EREN, (1996), Yönetim ve Organizasyon, Beta Yayınevi, İstanbul.
Daniel KATZ, ve Robert L. KAHN, (1977), Örgütlerin Toplumsal Psikolojisi, Çev: Halil Can ve Yavuz Bayar, Ankara.

References:

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	3
Program Outcomes
1) To understand the aims and principles of the Turkish National Education System.
2) To be able to learn about the history and development of management science, to learn the management and characteristics of educational organization.
3) Learning the roles and managerial abilities of managers.
4) To have information about what supervision is, educational supervision principles and skills and abilities.
5) To be able to construct the problems related to EYD within the framework of scientific problem solving and to propose solutions to the problems of the education system by using quantitative and qualitative research methods.
6) Ability to apply research skills in research methodology and field literature, which can carry out independent studies in the field of education management and supervision, and to achieve productive results in interdisciplinary studies.
7) To be able to mobilize people, manage the dynamics of social relations and apply the leadership skills required by their social and educational environments.
8) By analyzing the reflections of internationally emerging educational policies on national educational policies, they can develop new perspectives at national level.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To understand the aims and principles of the Turkish National Education System.
2)	To be able to learn about the history and development of management science, to learn the management and characteristics of educational organization.
3)	Learning the roles and managerial abilities of managers.
4)	To have information about what supervision is, educational supervision principles and skills and abilities.
5)	To be able to construct the problems related to EYD within the framework of scientific problem solving and to propose solutions to the problems of the education system by using quantitative and qualitative research methods.
6)	Ability to apply research skills in research methodology and field literature, which can carry out independent studies in the field of education management and supervision, and to achieve productive results in interdisciplinary studies.
7)	To be able to mobilize people, manage the dynamics of social relations and apply the leadership skills required by their social and educational environments.
8)	By analyzing the reflections of internationally emerging educational policies on national educational policies, they can develop new perspectives at national level.

Learning Activity and Teaching Methods

Expression
Individual study and homework
Reading
Q&A / Discussion

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Individual Project

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Project	1	% 30
Midterms	2	% 30
Final	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	16	3	48
Study Hours Out of Class	16	5	80
Midterms	1	19	19
Final	1	18	18
Total Workload			165