Medical Documentations And Secretariat Work
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

SKI110

Course Name:

Healthy Quality Management

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Lecturer(s):

Dr.Öğr.Üyesi HATİCE SEMRİN TİMLİOĞLU İPER

Course Assistants:

Course Objective and Content

Course Objectives:

The aim of this course is to teach the basic concepts, tools and management techniques of quality management and development in health services.

Course Content:

1. Quality and Historical Identity Change of Quality
2. Occurrence and Development of Quality in Health Services
3. Characteristics of Total Quality Management in Health Services
4. Measurement of Quality in Health Services
5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey
6. Team Work on Quality Improvement
7. Quality Circles
8. Continuous Improvement Models
9. Tools Used in Quality Improvement I
10. Tools Used in Quality Improvement II
11. Accreditation, Certification and Quality Awards in Health Services
12. Quality Standards for Health Services in Turkey II
13. Quality Standards for Health Services in Turkey II
14. Magnet Hospitals and Features

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) 1. will be able to define the concept of quality in health services.
2) The Impact of SGK
2 - Skills
Cognitive - Practical
1) 2.1) discuss quality improvement activities in health services.
3 - Competences
Communication and Social Competence
Learning Competence
1) 2.1) 3. Define the qualification standards for evaluating the quality of health care organizations in the world and Turkey.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	1. Quality and Historical Identity Change of Quality	notes
2)	2. Occurrence and Development of Quality in Health Services	notes
3)	3. Characteristics of Total Quality Management in Health Services	notes
4)	4. Measurement of Quality in Health Services	notes
5)	5. Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey	notes
6)	6. Team Work on Quality Improvement	notes
7)	7. Quality Circles	notes
8)	mid term	notes
9)	9. Tools Used in Quality Improvement I	notes
10)	10. Tools Used in Quality Improvement II	notes
11)	11. Accreditation, Certification and Quality Awards in Health Services	notes
12)	12. Quality Standards for Health Services in Turkey II	notes
13)	13. Quality Standards for Health Services in Turkey II	notes
14)	14. Magnet Hospitals and Features	notes
15)	final	notes

Sources

Course Notes / Textbooks:

Öğretim ve Teknikleri Anlatım, sorun çözme, tartışma, beyin fırtınası, örnek olay incelemesi

References:

1. Marşap A. (2014). Sağlık Hizmetlerinde Kalite, Birinci Baskı, Seçkin Yayıncılık, İstanbul.
2. Kaya S. [editör] (2013). Sağlık Kurumlarında Kalite Yönetimi, Birinci Baskı, Anadolu Üniversitesi Yayınları,
Eskişehir [yazarlar: Sıdıka Kaya, Dilaver Tengilimoğlu, Oğuz Işık, Mahmut Akbolat ve Ali Yılmaz].
3. Kaya S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme. Pelikan Tıp ve Teknik Kitapçılık, Ankara.
4. Çatalca, H. (2003). Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basımevi, İstanbul.

Course-Program Learning Outcome Relationship

Learning Outcomes	1	1
Program Outcomes
1) It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2) It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3) Has knowledge and skills in using office programs.
4) Business writings, official and private correspondence will have the necessary skills.
5) They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6) They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7) They have information about patient rights, business ethics, ethical concepts.
8) As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9) Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10) It is an example of gathering with external appearance, attitude, attitude and behavior.
11) It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12) It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13) Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14) They gain proficiency in research.
15) Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16) Will be able to perform interdisciplinary and interdisciplinary team work.
17) He can make mathematical calculations and analyzes for his profession.
18) Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19) His ethical values about his profession are assimilated.
20) To use the lessons learned in an enterprise and to learn the working conditions of the business life.
21) Becomes the agent of development and change in the professional and social field,
22) Being aware of social and political problems, contributes to the development of society,
23) Continue life-long learning and development responsibility, think critically and have effective communication skills,
24) Uses the information and communication technologies required by the profession,
25) Using a foreign language, she tracks, follows and communicates with her colleagues,
26) Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2)	It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3)	Has knowledge and skills in using office programs.
4)	Business writings, official and private correspondence will have the necessary skills.	3
5)	They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6)	They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7)	They have information about patient rights, business ethics, ethical concepts.	5
8)	As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9)	Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10)	It is an example of gathering with external appearance, attitude, attitude and behavior.	2
11)	It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12)	It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.	5
13)	Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14)	They gain proficiency in research.	3
15)	Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16)	Will be able to perform interdisciplinary and interdisciplinary team work.
17)	He can make mathematical calculations and analyzes for his profession.
18)	Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19)	His ethical values about his profession are assimilated.
20)	To use the lessons learned in an enterprise and to learn the working conditions of the business life.	2
21)	Becomes the agent of development and change in the professional and social field,	4
22)	Being aware of social and political problems, contributes to the development of society,
23)	Continue life-long learning and development responsibility, think critically and have effective communication skills,	3
24)	Uses the information and communication technologies required by the profession,
25)	Using a foreign language, she tracks, follows and communicates with her colleagues,
26)	Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Learning Activity and Teaching Methods

Expression
Lesson

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	15	3	45
Study Hours Out of Class	15	3	45
Presentations / Seminar	15	3	45
Homework Assignments	15	3	45
Midterms	1	1	1
Final	1	1	1
Total Workload			182