Medical Documentation and Secretarial Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

SKI205

Course Name:

Health Communication

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi FATOŞ TOZAK

Course Lecturer(s):

Course Assistants:

Course Objective and Content

Course Objectives:

To ensure that individuals working in the healthcare field develop their skills to communicate effectively, empathically and professionally with patients, their relatives and colleagues; to contribute to their ability to identify communication problems and produce solutions, and to increase cooperation in communication within the team.

Course objectives:
To teach the basic concepts of communication and effective communication levels.
To teach the correct communication methods with different patient types and special patient groups.
To provide effective communication skills in teamwork.
To support empathy, active listening and professional attitude development skills.
To teach ways to maintain healthy communication within hierarchical and institutional structures.
To provide the competence to self-assess professional communication by monitoring personal development.

Course Content:

Communication basics and communication in society, Communication concept and features
Empathy and Trust, Patient Communication
Self-recognition and Communication methods
Types of communication
Communication with patients and their relatives
Communication between health workers
Barriers in health communication
Culture and communication, Intercultural communication
Communication with children and elderly patients
Communication with oncology patients
Communication with substance abuse patients and people with disabilities
Communication with patients with sexual identity differences and communication in special situations

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) 1. Defines the basic features and types of communication concept. 2. Defines the concepts of empathy and trust and knows their place in communication. 3. Explains the basic principles of communication with patients. 4. Has knowledge about intercultural communication and the effect of culture on communication. 5. Defines the barriers and causes of communication in the field of health. 6. Classifies communication processes with children, elderly, oncology patients, substance addicted individuals, disabled individuals and patients with sexual identity differences. 7. Knows the principles of effective communication between health professionals.
2 - Skills
Cognitive - Practical
1) Develops appropriate communication strategies based on empathy, active listening and feedback with patients of different age groups, cultures and special conditions; applies effective communication techniques that support collaboration with healthcare professionals.
3 - Competences
Communication and Social Competence
1) Establishes trust-based, open and respectful communication with patients, their relatives and colleagues; demonstrates professional communication skills by being sensitive to cultural and individual differences.
Learning Competence
1) Analyzes the mistakes made in communication processes, continuously evaluates and improves his/her personal and professional development in line with the feedback he/she receives.
Field Specific Competence
1) Evaluates the effect of communication in health services on patient satisfaction and treatment process; communicates effectively with specific patient groups within professional boundaries.
Competence to Work Independently and Take Responsibility
1) Produces solutions to problems in communication processes; carries out communication in challenging patient profiles with a sense of responsibility.

Lesson Plan

Week	Subject	Related Preparation
1)	Communication and features of communication Elements of communication Source Message Buyer Feedback Noise Types of communication Communication levels	Reading related resources on the subject Reading lecture notes from OLEARN platform
2)	Empathy in Health, Scope of health communication, Stages of healthy communication Basic Steps of Empathy, Communication with the Patient, Benefits of health personnel being successful in interpersonal communication	Reading related resources on the subject Reading lecture notes from OLEARN platform
3)	Self-recognition, Communication methods, Effective communication techniques, -Being a Good Listener -Encouraging Speech -Concentration on Emotions, -Reflection of Emotions -Content Reflection -Acceptive Behavior -Expressing Requests Indirectly -Giving Information -Ensuring the Realization of Desired Behaviors in the Patient -Communicating Observations -Clarify	Reading related resources on the subject Reading lecture notes from OLEARN platform
4)	Communication, Types of communication - Verbal communication - Nonverbal communication (paraverbal) - Written communication Communication levels - Self-communication - Interpersonal communication - Group communication - Organizational communication - Mass communication	Reading related resources on the subject Reading lecture notes from OLEARN platform
5)	Communication with the patient, Communication with patient relatives Communication with patients experiencing anger and panic Communication with relatives of patients experiencing anger and panic Communication with the patient's relatives and the process to be followed when giving bad news	Reading related resources on the subject Reading lecture notes from OLEARN platform
6)	Health Workers' Communication with Each Other What is trust? The importance of trust in communication Team trust Organization and conflict Causes of Organizational Conflict in Hospitals -Communication Inadequacy - Interpersonal Interdependence -Differences in Purpose and Role -Common Sourcing -Failure to Implement Effective Performance Evaluation and Rewarding -Confusion in Organizational Duties and Responsibilities - Failure to Implement Effective Teamwork -Educational Differences of the Staff Working in the Hospital -Differences in Values and Perceptions Solution Suggestions for Conflict in Hospital	Reading related resources on the subject Reading lecture notes from OLEARN platform
7)	Basic Communication Problems Barriers to interpersonal communication -Constructive barriers -Personal barriers -Channel barriers - Disruptive barriers - Psychological Barriers - Technical Barriers Ways to Overcome Communication Barriers Causes of Communication Accidents in Healthcare (from the perspective of patients) Causes of Communication Accidents in Health Services (in terms of health workers) How should the relationship between healthcare professionals and patients and their relatives be established? Newly developing patient profiles and behaviors	Reading related resources on the subject Reading lecture notes from OLEARN platform
8)
9)	Intercultural Communication Common Problems in Cross-Cultural Communication Reasons for Intercultural Communication? What is culture? Elements of culture, Effective Communication with Different Cultures	Reading related resources on the subject Reading lecture notes from OLEARN platform
10)	Communication with Children and Elderly Patients Ways of communicating with the sick child Ways of communicating with the elderly	Reading related resources on the subject Reading lecture notes from OLEARN platform
11)	Communication with Oncology Patients What is oncology? Patient reactions after diagnosis How to behave when communicating with oncology patients?	Reading related resources on the subject Reading lecture notes from OLEARN platform
12)	Communication with a Substance Addicted Patient Effects of Substance Abuse Points to be considered in communication with substance addicted patients Communication with People with Disabilities -Communication with a visually impaired person -Communication with individuals with speech problems - Communication with individuals with hearing problems -Communication with individuals with intellectual disabilities - Communication with individuals using wheelchairs - Communication with people with cerebral palsy -Communication with individuals with autism - Communication with individuals with learning disabilities - Individuals with attention deficit hyperactivity disorder (ADHD) and Communication	Reading related resources on the subject Reading lecture notes from OLEARN platform
13)	Communication with Patients with Differences in Sexual Identity -Symptoms of sexual identity disorders in children -Symptoms of sexual identity disorders in adolescents and adults Communicating in a healthy way with people of different sexual identity/orientation, Communication in Special Situations -Communication in disasters -Communication in epidemics -Communication in accidents	Reading related resources on the subject Reading lecture notes from OLEARN platform
14)

Sources

Course Notes / Textbooks:

Erdem, R. (2020). Sağlık kurumlarında iletişim. Nobel Akademik Yayıncılık.
Okay, A. (2020). Sağlık iletişimi. Derin Yayınları.
Gürüz, D., & Temel Eğinli, A. (2022). Kişilerarası iletişim. Nobel Akademik Yayıncılık.
Beebe, S. A., Beebe, S. J., & Ivy, D. K. (2020). Interpersonal communication: Everyday encounters (8th ed.). Cengage Learning.
Silverman, J., Kurtz, S., & Draper, J. (2013). Skills for communication with patients (3rd ed.). CRC Press.
Stewart, M., Brown, J. B., & Weston, W. W. (2014). Patient-centered communication: A narrative review of the literature. Canadian Medical Association Journal, 186(5), E238-E245. https://doi.org/10.1503/cmaj.131051
(Her ders öncesi dersin hocası ders sunum/notlarını PDF olarak **OLEARN** sistemine yükler. Bu sayede öğrenciler derse hazırlıklı gelir ve ders süresince de bilgilerini pekiştirmiş olurlar).

References:

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	3	4	5	6
Program Outcomes
1) It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2) It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3) Has knowledge and skills in using office programs.
4) Business writings, official and private correspondence will have the necessary skills.
5) They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6) They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7) They have information about patient rights, business ethics, ethical concepts.
8) As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9) Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10) It is an example of gathering with external appearance, attitude, attitude and behavior.
11) It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12) It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13) Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14) They gain proficiency in research.
15) Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16) Will be able to perform interdisciplinary and interdisciplinary team work.
17) He can make mathematical calculations and analyzes for his profession.
18) Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19) His ethical values about his profession are assimilated.
20) To use the lessons learned in an enterprise and to learn the working conditions of the business life.
21) Becomes the agent of development and change in the professional and social field,
22) Being aware of social and political problems, contributes to the development of society,
23) Continue life-long learning and development responsibility, think critically and have effective communication skills,
24) Uses the information and communication technologies required by the profession,
25) Using a foreign language, she tracks, follows and communicates with her colleagues,
26) Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2)	It can write at the speed of speech with ten fingers without touching the screen and keyboard.	2
3)	Has knowledge and skills in using office programs.
4)	Business writings, official and private correspondence will have the necessary skills.
5)	They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.	3
6)	They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7)	They have information about patient rights, business ethics, ethical concepts.	4
8)	As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9)	Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.	3
10)	It is an example of gathering with external appearance, attitude, attitude and behavior.	3
11)	It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12)	It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13)	Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.	2
14)	They gain proficiency in research.
15)	Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16)	Will be able to perform interdisciplinary and interdisciplinary team work.	3
17)	He can make mathematical calculations and analyzes for his profession.
18)	Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19)	His ethical values about his profession are assimilated.
20)	To use the lessons learned in an enterprise and to learn the working conditions of the business life.	2
21)	Becomes the agent of development and change in the professional and social field,	3
22)	Being aware of social and political problems, contributes to the development of society,
23)	Continue life-long learning and development responsibility, think critically and have effective communication skills,	4
24)	Uses the information and communication technologies required by the profession,	3
25)	Using a foreign language, she tracks, follows and communicates with her colleagues,	3
26)	Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.	5

Learning Activity and Teaching Methods

Expression
Lesson
Reading
Q&A / Discussion
Web Based Learning

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Workload
Course Hours	13	39
Study Hours Out of Class	14	42
Homework Assignments	7	9
Quizzes	14	14
Midterms	1	1
Final	2	2
Total Workload		107