Medical Documentations And Secretariat Work
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

SKI205

Course Name:

Health Communication

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi HAVVA PALACI

Course Lecturer(s):

Öğr.Gör. BETÜL ÇOLPAN KURU
Dr.Öğr.Üyesi HAVVA PALACI

Course Assistants:

Course Objective and Content

Course Objectives:

Developing the communication skills of students who will serve as Health Professionals
Explain the importance and characteristics of team communication
To give the necessary information to be successful in communication with patients and their relatives
To teach the functioning of communication in health institutions
To teach the types of communication and to enable them to understand the concept of health communication and its importance

Course Content:

Communication concept and features
Types of communication
Interpersonal Communication and Body Language
Communication Barriers
Organizational Communication
Communication with Special Patients
Communication Processes and Health Communication
Health Personnel Patient Communication
Mass Communication /Media Literacy
The Concept of Health Communication and its levels

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) To know the meaning and characteristics of communication Knowing the communication levels Knowing effective communication Knowing body language and its importance Knowing the causes and consequences of interpersonal communication conflicts Knowing the consequences and causes of stress and anger Knowing patient types and specific forms of communication Knowing how to communicate with special patients Knowing organizational communication and its components To know the concept and levels of Health Communication Knowing patient and healthcare professional communication
2 - Skills
Cognitive - Practical
1) Practicing effective communication Being aware of interpersonal communication problems To implement interpersonal communication in accordance with the rules Selecting and applying the appropriate communication style according to patient types Using corporate communication effectively Gaining skills in team communication
3 - Competences
Communication and Social Competence
1) Establish and maintain good communication with co-workers Be aware of communication barriers Participate in and maintain team communication Communicate accurately and effectively with subordinates and superiors Using body language correctly and communicating effectively by interpreting body language signals correctly Empathizing with patient relatives and co-workers Success in oral and written communication
Learning Competence
1) Recognizing and trying to understand prejudices and stereotypes about different situations Caring and maintaining personal development Maintaining a humanistic perspective Monitoring personal development to review professional behavior
Field Specific Competence
1) Effective communication with patients and their relatives Effective use of communication in terms of patient safety Solve communication problems with specific patients Communicate effectively with teammates in stressful situations Using internal communication effectively Solve problem collaborative aptitude Using professional behavior and communication
Competence to Work Independently and Take Responsibility
1) Hasta ve hasta yakınları ile etkili iletişimi gerçekleştirebilme ve sorun çözme Stresi ve öfkeyi yönetme Ekip iletişimine katılma ve sürdürme Hiyerarşik ve kurumsal düzeylerde iletişim kurma ve sürdürme

Lesson Plan

Week	Subject	Related Preparation
1)	Communication and features of communication Elements of communication Source Message Buyer Feedback Noise Types of communication Communication levels	Reading the chapter of the book on the subject Reading lecture notes
2)	Verbal and nonverbal communication Features of oral communication Nonverbal communication and body language gestures gestures sitting Stance Fields and use in communication environmental factors	Reading the chapter of the book on the subject Reading lecture notes
3)	Use of me language and you language Communication barriers and conflicts conflict of existence Active and passive conflict expectations Personal inadequacies and fears Status and role differences	Reading the chapter of the book on the subject Reading lecture notes
4)	Effective communication effective listening Effective use of body language Empathy Sympathy prejudices stereotypes	Reading the chapter of the book on the subject Reading lecture notes
5)	Stress and causes of stress Physical consequences of stress Emotional consequences of stress Stress management techniques Reasons for saying no and not being able to say how to say no	Reading the chapter of the book on the subject Reading lecture notes
6)	Anger and anger management Causes of anger Physical and emotional manifestations of anger Consequences of anger Anger management techniques Traffic lights method turtle method	Reading the chapter of the book on the subject Reading lecture notes
7)	Patient types Passive, aggressive, impulsive and manipulative behavior Communication techniques according to patient types	Reading the chapter of the book on the subject Reading lecture notes
8)	Patient and healthcare professional communication Patient expectations patient safety Benefits of cooperation with the patient Steps in communicating with the patient greeting acquaintance showing location open-ended and closed-ended questions effective listening give proper explanation	Reading the chapter of the book on the subject Reading lecture notes
9)	MIDTERM EXAM - Communication with special patients Communication with the hearing impaired patient Communication with the visually impaired patient Communication with the paralyzed patient Communication with the mentally handicapped patient	Reading the chapter of the book on the subject Reading lecture notes
10)	Communication with special patients 2 Communication with elderly patients Communication with pediatric patients and their relatives Communication with adolescent patients and their relatives Communication with the terminal patient Approach to the unconscious patient in the intensive care unit Approach to patients with muscle disease Approach to the mentally ill patient	Reading the chapter of the book on the subject Reading lecture notes
11)	Health Communication definition Development of health communication Health Communication levels Health communication at the internal level Health communication at the interpersonal level Health communication at the organizational level Health communication at the mass communication level Health communication at the community level	Reading the chapter of the book on the subject Reading lecture notes
12)	Health communication at the organizational level Audiences The importance of organizational communication Organizational Communication levels Vertical Communication horizontal communication Cross communication	Reading the chapter of the book on the subject Reading lecture notes
13)	Health Communication at the Mass Media Level Features of mass media Functions of mass media Functions of mass media of health communication Health Communication campaigns Discussion of campaign examples	Reading the chapter of the book on the subject Reading lecture notes
15)	Patient doctor communication Patient physician communication models patriarchal model interview-based model the deliberative model	Reading the chapter of the book on the subject Reading lecture notes
16)	FINAL EXAM

Sources

Course Notes / Textbooks:	Sağlık Kurumlarında İletişim Nobel akademik yayıncılık Ramazan Erdem Sağlık İletişimi - Ayla Okay Derin Yayınları Kişilerarası İletişim Yazar: Demet Gürüz , Ayşen Temel Eğinli Yayınevi: Nobel Akademik Yayıncılık Course notes
References:	Sağlık Kurumlarında İletişim Nobel akademik yayıncılık Ramazan Erdem Sağlık İletişimi - Ayla Okay Derin Yayınları Kişilerarası İletişim Yazar: Demet Gürüz , Ayşen Temel Eğinli Yayınevi: Nobel Akademik Yayıncılık Course notları

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	3	4	5	6
Program Outcomes
1) It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2) It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3) Has knowledge and skills in using office programs.
4) Business writings, official and private correspondence will have the necessary skills.
5) They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6) They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7) They have information about patient rights, business ethics, ethical concepts.
8) As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9) Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10) It is an example of gathering with external appearance, attitude, attitude and behavior.
11) It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12) It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13) Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14) They gain proficiency in research.
15) Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16) Will be able to perform interdisciplinary and interdisciplinary team work.
17) He can make mathematical calculations and analyzes for his profession.
18) Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19) His ethical values about his profession are assimilated.
20) To use the lessons learned in an enterprise and to learn the working conditions of the business life.
21) Becomes the agent of development and change in the professional and social field,
22) Being aware of social and political problems, contributes to the development of society,
23) Continue life-long learning and development responsibility, think critically and have effective communication skills,
24) Uses the information and communication technologies required by the profession,
25) Using a foreign language, she tracks, follows and communicates with her colleagues,
26) Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2)	It can write at the speed of speech with ten fingers without touching the screen and keyboard.	2
3)	Has knowledge and skills in using office programs.
4)	Business writings, official and private correspondence will have the necessary skills.
5)	They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.	3
6)	They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7)	They have information about patient rights, business ethics, ethical concepts.	4
8)	As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9)	Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.	3
10)	It is an example of gathering with external appearance, attitude, attitude and behavior.	3
11)	It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12)	It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13)	Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.	2
14)	They gain proficiency in research.
15)	Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16)	Will be able to perform interdisciplinary and interdisciplinary team work.	3
17)	He can make mathematical calculations and analyzes for his profession.
18)	Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19)	His ethical values about his profession are assimilated.
20)	To use the lessons learned in an enterprise and to learn the working conditions of the business life.	2
21)	Becomes the agent of development and change in the professional and social field,	3
22)	Being aware of social and political problems, contributes to the development of society,
23)	Continue life-long learning and development responsibility, think critically and have effective communication skills,	4
24)	Uses the information and communication technologies required by the profession,	3
25)	Using a foreign language, she tracks, follows and communicates with her colleagues,	3
26)	Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.	5

Learning Activity and Teaching Methods

Expression
Lesson
Role Playing
Q&A / Discussion
Case Study

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Oral Examination
Homework
Presentation
Case study presentation

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100