Medical Documentations And Secretariat Work
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

TBD102

Course Name:

Effective Communication Skills

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Department Elective

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör.Dr. HALİL SOYAL

Course Lecturer(s):

Course Assistants:

Course Objective and Content

Course Objectives:

With this course, the students;
acquire the skills and habits of verbal expression of what they think, hear, see, experience, learn, know, clearly, understandably, accurately and effectively;
Conscious, correct and careful use of Turkish in accordance with speaking and writing rules;
to develop the ability to express their feelings and thoughts effectively and understandably in a prepared or unprepared manner against a person or community;
improve their skills of verbal self-expression, speaking in front of the community, making presentations in business and professional life;
talk about and solve problems they may encounter in business life; It is aimed to interpret, evaluate and verbally express.

Course Content:

yok

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) -Possess theoretical and practical knowledge supported by textbooks with updated information, practice equipments and other resource on basic level based on qualifications gained at secondary education level.
2 - Skills
Cognitive - Practical
1) - Gain the skills to use basic level theoretical and practical knowledge acquired within the field in the same field of a higher education level or in a field of same level. - Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field.
3 - Competences
Communication and Social Competence
1) 1 To be able to express himself / herself in business life orally and effectively. 2 Define the basic concepts and terms related to oral expression. 3 Students will be able to prepare oral / written text by using sorting and development techniques in various oral and written expression styles. 4 Turkish use the grammar correctly and effectively. 5 Students will be able to apply diction techniques (breathing techniques, manipulation, emphasis and intonation) to speak accurately, beautifully and effectively. 6 Can use his voice and body language effectively. 7 Can express his / her thoughts orally by making prepared / unprepared speeches within and within the community; evaluate their own speech. 8 Developing self-confidence by gaining the skill of expressing their ideas in business life and social environment. 9 He can plan what to say, where, in what form and how much to say, in order that he will say it without distracting while talking. 10 Improve the ability to think quickly with speech. 11 Improve the ability to be credible and reassuring while talking.
2) - Transfer the ideas based on the basic knowledge and skills acquired within the field through written and oral communication. - Share the ideas and solution proposals to problems about issues within the field with professionals and non-professionals. - Monitor the developments in the field and communicate with peers by using a foreign language at least at a level of European Language Portfolio A2 General Level. - Use informatics and communication technologies with at least a minimum level of European Computer Driving License Basic Level software knowledge.
Learning Competence
1) Evaluate the acquired knowledge and skills at basic level within the field with a critical approach, determine and respond to learning needs. - Direct the education received to a higher education level in the same field or to an occupation in the same level. - Gain awareness of lifelong learning.
Field Specific Competence
1) - Conduct studies at basic level within the field independently. - Take responsibility as a team member in order to solve unexpected complex problems faced in the implementations within the field. - Conduct activities towards the development of subordinates within a project.
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	An overview of the course	NONE
2)	• Speaking, Improving Skills	NONE
3)	• Considerations for Correct Pronunciation	NONE
4)	• Knows the rules to be followed in using a successful diction.	NONE
5)	• Knows what should be considered in correct writing.	NONE
6)	Correct emphasis and importance	NONE
7)	• The importance of correct intonation in speech	NONE
8)	MİDTERM	NONE
9)	• Speech Disorders Related to Personality and Behavior • Speaking Errors About Speaking • Speech Mistakes Resulting from Not Knowing	NONE
10)	Using body language	NONE
11)	• Speaker's Body Language Signals, • Some Body Language Signals and Their Meanings Formatting the Transcript • Introduction “Introducing the Subject”, Discussion and Development, Conclusion	NONE
12)	Prepared and Unprepared Speaking Features and Types: Interview (Job Interview), Interview, Opening - Presentation Talks, Introductory Talks, Panel, open session etc.	NONE
13)	• Factors Affecting Listening, • Gaining Listening and Understanding Listening, • Listening Types	NONE
14)	• Expression • Meaning	NONE
15)	EXAM	NONE
16)	FİNAL EXAM	NONE

Sources

Course Notes / Textbooks:

1. Etkili ve Güzel Konuşma Sanatı, George Kops, Richard Worth, Gün Yayıncılık
2. Alıştırmalı Diksiyon Sanatı, Nüzhet Şenbay , MEB Yayınları, İstanbul, 1991.
3. Etkili Sunuş, Christine E. Bingaman, Rota Yayın, 1993
4. Bedenin Dili, Acar&Zuhal Batlaş, Remzi Kitabevi, 1995
5. Güzel ve Etkili Konuşma Sanatı, Emin Özdemir, Remzi Kitabevi, Mayıs 1996
6. Güzel Konuşmanın Sırları, Şadi Eren, Nesil Yayınları, Mart 1997
7. Dikkat Vücudunuz Konuşuyor, Ahmet Şerif İzgören, Academy, 1999
8. Güzel Konuşma Pratiği (El Kitabı), Cevdet Tellioğlu, Timaş Yayınları, Mayıs 2000
9. Etkili ve Güzel Konuşma Sanatı, Ali Kaya, Eğitim Kitabevi, 2004
10. Konuşma Sanatı, Ertuğrul Yaman, Gazi Kitabevi Yay. Ankara, 2004.
11. Etkili ve Güzel Konuşma Teknikleri, Murat Baykızı, Kar Yayınları, Ekim 2005
12. Türkçe-2: Sözlü Anlatım, Ali Yakıcı, Mustafa Yücel, Mehmet Doğan, V. Savaş Yelok, Gazi Kitabevi, Ankara, 2006.
Diğer ders materyalleri: Ders sunum notları

References:

Konuşma Sanatı, Ertuğrul Yaman, Gazi Kitabevi Yay. Ankara, 2004.
Etkili ve Güzel Konuşma Teknikleri, Murat Baykızı, Kar Yayınları, Ekim 2005
Türkçe-2: Sözlü Anlatım, Ali Yakıcı, Mustafa Yücel, Mehmet Doğan, V. Savaş Yelok, Gazi Kitabevi, Ankara, 2006.
Diğer ders materyalleri: Ders sunum notları

Course-Program Learning Outcome Relationship

Learning Outcomes	1	3	1	2	4	5
Program Outcomes
1) It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2) It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3) Has knowledge and skills in using office programs.
4) Business writings, official and private correspondence will have the necessary skills.
5) They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6) They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7) They have information about patient rights, business ethics, ethical concepts.
8) As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9) Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10) It is an example of gathering with external appearance, attitude, attitude and behavior.
11) It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12) It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13) Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14) They gain proficiency in research.
15) Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16) Will be able to perform interdisciplinary and interdisciplinary team work.
17) He can make mathematical calculations and analyzes for his profession.
18) Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19) His ethical values about his profession are assimilated.
20) To use the lessons learned in an enterprise and to learn the working conditions of the business life.
21) Becomes the agent of development and change in the professional and social field,
22) Being aware of social and political problems, contributes to the development of society,
23) Continue life-long learning and development responsibility, think critically and have effective communication skills,
24) Uses the information and communication technologies required by the profession,
25) Using a foreign language, she tracks, follows and communicates with her colleagues,
26) Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2)	It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3)	Has knowledge and skills in using office programs.
4)	Business writings, official and private correspondence will have the necessary skills.	3
5)	They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6)	They have the desire for continuous learning, their appearance and behavior become exemplary individuals.	3
7)	They have information about patient rights, business ethics, ethical concepts.
8)	As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9)	Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10)	It is an example of gathering with external appearance, attitude, attitude and behavior.	2
11)	It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12)	It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13)	Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14)	They gain proficiency in research.
15)	Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally	2
16)	Will be able to perform interdisciplinary and interdisciplinary team work.
17)	He can make mathematical calculations and analyzes for his profession.
18)	Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19)	His ethical values about his profession are assimilated.
20)	To use the lessons learned in an enterprise and to learn the working conditions of the business life.
21)	Becomes the agent of development and change in the professional and social field,	5
22)	Being aware of social and political problems, contributes to the development of society,
23)	Continue life-long learning and development responsibility, think critically and have effective communication skills,	2
24)	Uses the information and communication technologies required by the profession,
25)	Using a foreign language, she tracks, follows and communicates with her colleagues,
26)	Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Learning Activity and Teaching Methods

Field Study
Peer Review
Expression

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Oral Examination
Homework

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Workload
Course Hours	16	64
Application	6	64
Total Workload		128