Medical Documentations And Secretariat Work
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

General course introduction information

Course Code:

TBD204

Course Name:

Patient Services

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	7

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Compulsory

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. BÜLENT DERSE

Course Lecturer(s):

Course Assistants:

Course Objective and Content

Course Objectives:

The aim , information on patient services to staff working in health care facilities and skills to add .

Course Content:

Patient Advisor, Inpatient Patient Floor Secretary, Patient Inpatient Patient, Patient Exit Officer, Call Center Officer, Patient Counselor, Hospital Patient Management Systems, Private Hospital Management Systems, University Hospital Management Systems, Patient Services' Patient Services and Human Resources Training and Development, Patient Services and Human Resources Job Analysis, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Management, Patient Services and Human Resources Support Services and Personnel Management, Inpatient Patient Level Secretariat Procedures and Processes, Patient Inpatient Procedures and Processes, Patient Exit Procedures and Processes

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
1) Patient Registration Officer, Patient Advisor, Inpatient Floor Secretary, Patient Admission Officer, Patient Exit Officer, Call Center Officer, Receptionist, Medical Secretari and Rapporteur, Check-up Officer, Team Leader, Night Administration, Operation in Patient Services Management, Project Management in Patient Services, Training and Development in Patient Services and Human Resources, Job Analysis in Patient Services and Human Resources, Patient Services and Human Resources Support Services and Personnel Management, Inpatient Floor Secretariat Operation and Processes, Hospital Operation and Processes, Patient Output Process
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)
1)	• Discussion of the course outline
2)	• Introduction to health services and patient services
3)	• Patient services, patient consultant
4)	• Patient services accept patients
5)	• Patient services accept patients
6)	• Patient services - inpatient floor secretary
7)	• Patient services - inpatient floor secretary
8)	• Midterm
9)	• Patient services - call center secretary
10)	• Patient services - laboratory secretary
11)	• Patient services - laboratory secretary
12)	• Patient services- night care
13)	• Patient services, admission-exit
14)	• Patient services, admission-exit
15)	Final Exam

Sources

Course Notes / Textbooks:	Sağlık Kuruluşlarında Hasta Hizmetleri Editör : Yrd. Doç. Dr. Onur YARAR, Öğr. Gör. Özgür İNCE Sayfa Sayısı : 168 Baskı Tarihi : 2017 ISBN : 9789752776944
References:	yok

Course-Program Learning Outcome Relationship

Learning Outcomes	1
Program Outcomes
1) It is possible to code using the ICD-10 system from the medical records that are the basis for coding.
2) It can write at the speed of speech with ten fingers without touching the screen and keyboard.
3) Has knowledge and skills in using office programs.
4) Business writings, official and private correspondence will have the necessary skills.
5) They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6) They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7) They have information about patient rights, business ethics, ethical concepts.
8) As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9) Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.
10) It is an example of gathering with external appearance, attitude, attitude and behavior.
11) It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.
12) It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13) Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.
14) They gain proficiency in research.
15) Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16) Will be able to perform interdisciplinary and interdisciplinary team work.
17) He can make mathematical calculations and analyzes for his profession.
18) Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.
19) His ethical values about his profession are assimilated.
20) To use the lessons learned in an enterprise and to learn the working conditions of the business life.
21) Becomes the agent of development and change in the professional and social field,
22) Being aware of social and political problems, contributes to the development of society,
23) Continue life-long learning and development responsibility, think critically and have effective communication skills,
24) Uses the information and communication technologies required by the profession,
25) Using a foreign language, she tracks, follows and communicates with her colleagues,
26) Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	It is possible to code using the ICD-10 system from the medical records that are the basis for coding.	4
2)	It can write at the speed of speech with ten fingers without touching the screen and keyboard.	4
3)	Has knowledge and skills in using office programs.
4)	Business writings, official and private correspondence will have the necessary skills.	2
5)	They become compatible employees based on the voluntary principle with the principle of zero mistake that best represents the institution.
6)	They have the desire for continuous learning, their appearance and behavior become exemplary individuals.
7)	They have information about patient rights, business ethics, ethical concepts.
8)	As an individual, he acts in accordance with laws, regulations, legislation and professional codes of ethics regarding his duties, rights and responsibilities.
9)	Social responsibility contributes to the projects and activities within the social environment in which they live with consciousness.	2
10)	It is an example of gathering with external appearance, attitude, attitude and behavior.
11)	It carries out the dependent and independent duties given by using basic knowledge accumulation related to medical documentation.	2
12)	It interprets and evaluates data using basic knowledge and skills related to medical documentation, identifies and analyzes problems, and takes part in planned work / responsibility for solution.
13)	Cooperates with members of the health team to resolve complex and unforeseen problems encountered in medical documentation related applications.	3
14)	They gain proficiency in research.
15)	Can convey the ideas and suggestions of the level of knowledge and skills about the field in written and verbally
16)	Will be able to perform interdisciplinary and interdisciplinary team work.	1
17)	He can make mathematical calculations and analyzes for his profession.
18)	Basic professional vocabulary and definitions and basic vocational language knowledge competencies gain.	3
19)	His ethical values about his profession are assimilated.
20)	To use the lessons learned in an enterprise and to learn the working conditions of the business life.	2
21)	Becomes the agent of development and change in the professional and social field,
22)	Being aware of social and political problems, contributes to the development of society,	3
23)	Continue life-long learning and development responsibility, think critically and have effective communication skills,
24)	Uses the information and communication technologies required by the profession,	3
25)	Using a foreign language, she tracks, follows and communicates with her colleagues,
26)	Both individuals and communities communicate verbally and in writing with other segments of society using existing possibilities.

Learning Activity and Teaching Methods

Expression
Brainstorming/ Six tihnking hats
Individual study and homework
Lesson
Group study and homework
Q&A / Discussion

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Oral Examination
Presentation
Bilgisayar Destekli Sunum

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	1	% 0
Committee	1	% 0
Application	1	% 0
Homework Assignments	3	% 0
Presentation	2	% 0
Project	1	% 0
Seminar	1	% 0
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	42	588
Presentations / Seminar	5	5	25
Homework Assignments	5	5	25
Midterms	1	1	1
Final	1	1	1
Total Workload			640