Tourism and Hotel Management
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

General course introduction information

Course Code:

TUR120

Course Name:

Behavior And Etiguette in Tourism

Course Semester:

Spring

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	8

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Compulsory

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. FADİL ÖZBAĞI

Course Lecturer(s):

Course Assistants:

Course Objectives:	Students with this program; It is aimed to learn all kinds of social relations, good manners and to develop healthy communication skills.
Course Content:	Speech, greeting, meeting, etiquette in visiting and gifting, dressing and clothing selection, eating-drinking, invitations and protocols must be adhered to principles.

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
Learning Competence
1) Students who complete the training; gain more qualified behaviors in their business and social lives.
Field Specific Competence
Competence to Work Independently and Take Responsibility

Week	Subject	Related Preparation
1)	To be able to explain the concepts of etiquette and protocol. To be able to comprehend the legal regulations related to the protocol in our country. To be able to apply the rules of basic etiquette and protocol. To be able to comprehend the rules of manners and protocols that should be followed while talking and writing. To be able to apply the rules of etiquette and protocol in various environments. To be able to explain the rules of manners and protocol to be followed in meetings and meals.	Course will be repeated
2)	Social behavior	Course to be repeated
3)	Kindness	Course to be repeated
4)	Etiquette and protocol	Course to be repeated
5)	Official protocol	Course to be repeated
6)	Midterm
7)	Protocol in ceremonies and meetings	Course to be repeated
8)	Protocol in institutions and organizations	Course to be repeated
9)	Protocol in written and oral communication	Course to be repeated
10)	Social behavior rules governing social life	Course to be repeated
11)	Protocol in invitations and banquets	Course to be repeated
12)	Social behavior in business life	Course to be repeated
13)	To gain protocol information	Course to be repeated
14)	Before the Final Again	Course to be repeated
15)	Final exam
16)	Final exam

Course Notes / Textbooks:	Hocanın ders notları ve sunumları
References:	Diğer kaynaklar

Learning Outcomes	1
Program Outcomes
1) Learning the facts, concepts and principles related to tourism and hotel management
2) Having a theoretical and practical knowledge at the basic level related to the field
3) To be able to make analytical evaluations for tourism and travel sector
4) Learning the basic laws and regulations and professional standarts that apply regarding the tourism sector in Turkey and physical environment associated with hotel management space, tools, and use acquainted with the technology, applying the ethical values, protecting the natural environment
5) To be able to work efficiently in the tourism sector
6) Learning the characteristics of the major tourist destinations to apply this knowledge in the tourism sector for Turkey and worldwide
7) Organizing, coordinating and developing departments in accommodation organizations
8) To be able to define and develop sales techniques and income management practices applied in accommodation and food and beverage companies
9) Demonstrating the ability to apply professional working techniques in food and beverage establishments

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Learning the facts, concepts and principles related to tourism and hotel management	4
2)	Having a theoretical and practical knowledge at the basic level related to the field	4
3)	To be able to make analytical evaluations for tourism and travel sector	3
4)	Learning the basic laws and regulations and professional standarts that apply regarding the tourism sector in Turkey and physical environment associated with hotel management space, tools, and use acquainted with the technology, applying the ethical values, protecting the natural environment	4
5)	To be able to work efficiently in the tourism sector	4
6)	Learning the characteristics of the major tourist destinations to apply this knowledge in the tourism sector for Turkey and worldwide	3
7)	Organizing, coordinating and developing departments in accommodation organizations	4
8)	To be able to define and develop sales techniques and income management practices applied in accommodation and food and beverage companies	4
9)	Demonstrating the ability to apply professional working techniques in food and beverage establishments	5

Field Study
Peer Review
Expression
Brainstorming/ Six tihnking hats
Individual study and homework
Lesson
Group study and homework

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Oral Examination
Homework
Application
Observation