Healthcare Management non-thesis
Master	TR-NQF-HE: Level 7	QF-EHEA: Second Cycle	EQF-LLL: Level 7

General course introduction information

Course Code:

SAY552

Course Name:

Total Quality Management in Health Services

Course Semester:

Spring

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	8

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Yes

Type of course:

Department Elective

Course Level:

Master

TR-NQF-HE:7. Master`s Degree

QF-EHEA:Second Cycle

EQF-LLL:7. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi YILDIRIM BEYAZIT GÜLHAN

Course Lecturer(s):

Dr. BİLİNMİYOR BEKLER
Prof. Dr. Huriye Hüriyet ÇATALCA

Course Assistants:

Course Objective and Content

Course Objectives:	The aim of this course is to introduce the place and applications of theoretical knowledge and concepts of “Total Quality Management” in health. As a management understanding, it is aimed to show their health practices and to use and apply the methods of management, effectiveness and efficiency evaluation.
Course Content:	TQM basic concepts, history, basic approaches, application examples sharing

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Define the purpose, scope and basic concepts of Total Quality Management, determine the place of these concepts in health
2 - Skills
Cognitive - Practical
1) Know the conditions of the standards and explain their applications in health with examples
3 - Competences
Communication and Social Competence
Learning Competence
1) Evaluate Health Total Quality Management (TQM) requirements (Homework)
Field Specific Competence
1) Associate Total Quality Management (TQM) failures with its size in health
Competence to Work Independently and Take Responsibility
1) Can analyze and predict new trends in health

Lesson Plan

Week	Subject	Related Preparation
1)	Basic concepts	Total Quality management related section TSE TQM training grade related section
2)	Quality approaches	Total Quality management related section TSE TQM training grade related section
3)	Determining the quality maturity levels of their organizations	Total Quality management related section TSE TQM training grade related section
4)	Quality costs	Total Quality management related section TSE TQM training grade related section
5)	Quality management principles	Total Quality management related section TSE TQM training grade related section
6)	TQM approaches	Total Quality management related section TSE TQM training grade related section
7)	Quality circles	Total Quality management related section TSE TQM training grade related section
8)	midterm
9)	TQM evolution and the need for change	Homework; students' presentation
10)	Change planning	Homework; students' presentation
11)	Culture change	Homework; students' presentation
12)	Tool kit and problem solving	Homework student presentations
13)	People participation and consensus	Homework; students' presentation
14)	Auditing and achieving	HOMEWORK

Sources

Course Notes / Textbooks:	TSE TKY eğitim notu
References:	Toplam Kalite Yönetimini Anlama,John Macdonald, Çeviren:Emel KÖYMEN,Dünya Yayıncılık, Mayıs 1999,İSTANBUL Toplam Kalite Yönetimi,Prof. Dr. Canan ÇETİN,Beta yayın evi 3. Baskı Şubat 2010 İSTANBUL

Course-Program Learning Outcome Relationship

Learning Outcomes	1	2	3	4	5
Program Outcomes
1) To be able to supervise social, scientific, cultural and ethical values in the collection, interpretation, application and announcement of data related to the field and to teach these values. - To be able to develop strategy, policy and implementation plans on issues related to the field and to evaluate the results obtained within the framework of quality processes. - To be able to use the knowledge, problem solving and/or application skills they have assimilated in the field in interdisciplinary studies.
1) -Develop and deepen knowledge in the same or in a different field to the proficiency level based on Bachelor level qualifications. -Conceive the interdisciplinary interaction which the field is related with
1) -Develop and deepen knowledge in the same or in a different field to the proficiency level based on Bachelor level qualifications. -Conceive the interdisciplinary interaction which the field is related with.
2) To be able to independently carry out a study that requires expertise related to the field. - To be able to develop new strategic approaches for the solution of unforeseen complex problems encountered in applications related to the field and to produce solutions by taking responsibility. - To be able to lead in environments that require the solution of problems related to the field
3) - 1- Develops strategies and policies on issues related to the field of health and interprets implementation plans and evaluates the results obtained in a scientific and ethical framework. 2- Observes social, scientific and ethical values in the stages of collecting, interpreting and announcing data related to the field of health and teaches these values. 3-Apply the knowledge and problem-solving skills assimilated in the field of health in interdisciplinary studies. 4- Evaluates the current developments in the field of health in line with national values and country realities, including children and families, which are the basic units of society. 5- Develops strategy, policy and implementation plans on issues related to the field of health and evaluates the results obtained within the framework of quality processes. 6- Contributes to national and international health policy studies on the further development of health. 7-Has experience to work with other health disciplines.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To be able to supervise social, scientific, cultural and ethical values in the collection, interpretation, application and announcement of data related to the field and to teach these values. - To be able to develop strategy, policy and implementation plans on issues related to the field and to evaluate the results obtained within the framework of quality processes. - To be able to use the knowledge, problem solving and/or application skills they have assimilated in the field in interdisciplinary studies.
1)	-Develop and deepen knowledge in the same or in a different field to the proficiency level based on Bachelor level qualifications. -Conceive the interdisciplinary interaction which the field is related with
1)	-Develop and deepen knowledge in the same or in a different field to the proficiency level based on Bachelor level qualifications. -Conceive the interdisciplinary interaction which the field is related with.
2)	To be able to independently carry out a study that requires expertise related to the field. - To be able to develop new strategic approaches for the solution of unforeseen complex problems encountered in applications related to the field and to produce solutions by taking responsibility. - To be able to lead in environments that require the solution of problems related to the field
3)	- 1- Develops strategies and policies on issues related to the field of health and interprets implementation plans and evaluates the results obtained in a scientific and ethical framework. 2- Observes social, scientific and ethical values in the stages of collecting, interpreting and announcing data related to the field of health and teaches these values. 3-Apply the knowledge and problem-solving skills assimilated in the field of health in interdisciplinary studies. 4- Evaluates the current developments in the field of health in line with national values and country realities, including children and families, which are the basic units of society. 5- Develops strategy, policy and implementation plans on issues related to the field of health and evaluates the results obtained within the framework of quality processes. 6- Contributes to national and international health policy studies on the further development of health. 7-Has experience to work with other health disciplines.

Learning Activity and Teaching Methods

Field Study
Lesson
Reading
Homework

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)
Homework
Presentation

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	14	% 10
Homework Assignments	1	% 20
Midterms	1	% 30
Final	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Study Hours Out of Class	14	12	168
Presentations / Seminar	7	5	35
Homework Assignments	5	10	50
Midterms	1	1	1
Final	1	2	2
Total Workload			298