ISTANBUL OKAN UNIVERSITY INFORMATION PACKAGE / COURSE CATALOGUE
| Civil Aviation Cabin Services (English) | |||||
| Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 | ||
General course introduction information
| Course Code: | MCAV109 | ||||||||
| Course Name: | Passenger Traffic Services | ||||||||
| Course Semester: |
Fall |
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| Course Credits: |
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| Language of instruction: | EN | ||||||||
| Course Requisites: | |||||||||
| Does the Course Require Work Experience?: | No | ||||||||
| Type of course: | Department/Faculty Elective | ||||||||
| Course Level: |
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| Mode of Delivery: | Face to face | ||||||||
| Course Coordinator : | Öğr.Gör. SEMRA ORAK | ||||||||
| Course Lecturer(s): |
Öğr.Gör. ÖNDER TAŞDELEN Prof. Dr. KAMİL NECDET AR |
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| Course Assistants: |
Course Objective and Content
| Course Objectives: | This course expresses the students overall information about the general distribution of information related with regulations and procedures about Passneger Services are given to the students in a weekly content |
| Course Content: | National and International Aviation Organizations, Traffic Rights and Agreements Introduction to Passenger Services Airline Precious Forms and Tickets Passengers who requires Special Services. The concept of Overbooking. Flight Acceptance ( check-in ) Boarding Procedure Flight disruptions , passenger announcements on arrival operations. Passenger Service Messages , Transfer - Transit Operations. Passport, visa and security applications. |
Learning Outcomes
The students who have succeeded in this course;
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Lesson Plan
| Week | Subject | Related Preparation |
| 1) | Explanation of the lesson teaching plan | |
| 2) | National and International Aviation Organizations, Traffic Rights and Agreements | |
| 3) | Introduction to Passenger Services | |
| 4) | Airline Precious Forms and Tickets | |
| 5) | "Ticket Types (Manual, ATB, TAT E-Ticket ) -Glossary and abbreviations used in Tickets. -Ticket Sections. -Define the Returns Ticket Conditions. " | |
| 6) | "Requested Passengers Requiring Documents from Special Services , - Passengers, infant passengers , passengers with health problems , -Lonely Travelling Passengers , Deportees and Country Entry Foes - Stretcher Passengers , Wheelchair Passengers , vision / hearing impaired -Pregnant Passengers, Alcoholic Passengers, Detained passengers, Passengers with Weapons and other goods - Armed guards , armed escorts and public security officers -Passenger with Addition Seats, Elderly Passengers, Passengers Group and defines frequently Travelling Passengers. " | |
| 7) | "• Overbooking" | |
| 8) | Flight Acceptance ( check-in ) | |
| 9) | Midterm Exam | |
| 10) | Boarding Procedure | |
| 11) | Baggage Procedure | |
| 12) | Flight disruptions , passenger announcements on arrival operations. | |
| 13) | Passenger Service Messages , Transfer - Transit Operations. | |
| 14) | Passport, visa and security applications. | |
| 15) | Final Exam |
Sources
| Course Notes / Textbooks: | Havayolları Dokümanları IATA-ICAO Dokümanları |
| References: | Havayolları Dokümanları IATA-ICAO Dokümanları |
Course-Program Learning Outcome Relationship
| Learning Outcomes | 1 |
2 |
3 |
6 |
7 |
8 |
4 |
5 |
|---|---|---|---|---|---|---|---|---|
| Program Outcomes | ||||||||
| 1) 1.Civil Aviation can take responsibility within the group as an individual while working in the industry. |
Course - Learning Outcome Relationship
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | 1.Civil Aviation can take responsibility within the group as an individual while working in the industry. |
Learning Activity and Teaching Methods
| Field Study | |
| Expression | |
| Individual study and homework | |
| Lesson | |
| Group study and homework | |
| Reading | |
| Homework | |
| Seminar | |
| Q&A / Discussion | |
| Social Activities | |
| Technical Tour | |
| Internship/Onsite Practice |
Assessment & Grading Methods and Criteria
| Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing) | |
| Homework | |
| Application | |
| Observation | |
| Presentation | |
| Bilgisayar Destekli Sunum | |
| Staj/ Yerinde Uygulama Değerlendirmesi |
Assessment & Grading
| Semester Requirements | Number of Activities | Level of Contribution |
| Midterms | 1 | % 40 |
| Final | 1 | % 60 |
| total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 40 | |
| PERCENTAGE OF FINAL WORK | % 60 | |
| total | % 100 | |
Workload and ECTS Credit Grading
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 3 | 42 |
| Application | 2 | 5 | 10 |
| Field Work | 2 | 5 | 10 |
| Study Hours Out of Class | 14 | 3 | 42 |
| Presentations / Seminar | 2 | 3 | 6 |
| Homework Assignments | 7 | 3 | 21 |
| Quizzes | 3 | 3 | 9 |
| Midterms | 1 | 1 | 1 |
| Final | 1 | 1 | 1 |
| Total Workload | 142 | ||