Aviation Management
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

General course introduction information

Course Code:

SHU103

Course Name:

Passenger Services

Course Semester:

Fall

Course Credits:

Theoretical	Practical	Credit	ECTS
3	0	3	8

Language of instruction:

Course Requisites:

Does the Course Require Work Experience?:

Type of course:

Compulsory

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Prof. Dr. KAMİL NECDET AR

Course Lecturer(s):

Dr.Öğr.Üyesi BURCU ÇAĞLA AYABAKAN
Prof. Dr. KAMİL NECDET AR

Course Assistants:

Course Objective and Content

Course Objectives:	The aim of this course is to make students knowledgeable and well-equipped in the passenger services offered in the aviation transportation industry.
Course Content:	A. Passenger Services, Flight Analysis B. General Directorate of Civil Aviation / International Civil Aviation Organizations C. Aviation Terminology D. Ground Services -Passenger acceptance -Travel Documents E. Flight admissions F. Communication

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) To provide students with a conscious approach to passenger services and to increase their knowledge to a professional level with education and training to be carried out in every stage of the provision of Passenger Services, which has gained great importance in the air transportation sector.
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Lesson Plan

Week	Subject	Related Preparation
1)	Passenger Services Promotion and Concept	NONE
2)	General Directorate of Civil Aviation / International Organizations and Agreements	NONE
3)	Aviation Terminology	NONE
4)	Ground Services, Travel Documents, Tickets	NONE
5)	Check-in Procedures	NONE
6)	Baggage Acceptance Procedures, Baggage Labeling, Excess Baggage	NONE
7)	Check-in Procedures	NONE
8)	Midterm	NONE
9)	Passenger Acceptance to Board (Boarding)	NONE
10)	Passengers Requiring Special Service	NONE
11)	Dangerous materials	NONE
12)	Passport and Visa Procedures	NONE
13)	Aviation Messages	NONE
14)	Repetition of the topics	NONE
15)	Final exam	NONE

Sources

Course Notes / Textbooks:	1-Sivil Havacılık Genel Müdürlüğü; Yolcu Hizmetleri Yayın No. HAD/T-20 2-03/12/2011 Tarihli ve 28131 Sayılı Resmi Gazetede Yayımlanan Havayolu ile Seyahat Eden Yolcuların Haklarına Dair Yönetmelik (SHY-Yolcu)
References:	1-THY, Yolcu Hizmetleri Terminolojisi 2-THY EGT. Yayını; Yer Anonsları El Kitabı

Course-Program Learning Outcome Relationship

Learning Outcomes	1
Program Outcomes
1) He/she has in-depth information required by the legal, social and environmental framework in which all transportation operations, especially aviation, are involved.
2) He/she has advanced theoretical and practical knowledge, supported by books, equipment and other sources containing up-to-date information on air transportation / logistics.
3) He/she has sufficient knowledge for the technical aspects of air transportation and logistics.
4) He/she has sufficient legal knowledge on basic issues related to international trade and business.
5) He/she uses theoretical and practical knowledge in aviation business management, logistics, transportation and business management solutions together.
6) He/she uses theoretical and applied knowledge in mathematics, science and transportation together to solve operational problems.
7) He/she identifies, defines, formulates and solves basic problems related to the field of air transportation / logistics. For this purpose, he/she selects and applies appropriate analytical methods and modeling techniques.
8) He/she analyzes a system, system component or process and designs it under realistic constraints to meet desired requirements; applies modern design methods accordingly.
9) He/she selects and uses modern and technical tools required for basic applications in air transportation / logistics.
10) He/she independently conducts a comprehensive advanced level study in air transportation / logistics.
11) He/she accesses information by doing research, uses databases and other information resources.
12) He/she works effectively in multidisciplinary teams and takes responsibility.
13) He/she plans project development studies in the field and manages related activities.
14) He/she organizes, plans and directs teamwork in air transportation / logistics related comprehensive projects.
15) With the awareness of the necessity of life-long learning, he/she follows science and technology developments in aviation management, logistics and transportation and renews himself/herself constantly. He/she also evaluates the knowledge / skills acquired in the field with a critical thinking.
16) He/she works individually and in multi-disciplinary teams in aviation management, national and international transportation and logistics environments both in theoretical and applied fields.
17) He/she selects and uses modern and technical tools necessary for air transport / logistics applications.
18) He/she communicates effectively with relevant people and institutions, being aware of the universal and social effects of applications and solutions in the aviation field.
19) He/she develops solutions to problems and shares his ideas in writing and verbally, supporting them with quantitative and qualitative data.
20) He/she has a comprehensive understanding about management of aviation companies, safety and security issues in aviation, air law, airport operations and technical aspects of aviation specific applications.
21) He/she is aware of the aviation principles and values. He/she has professional and ethical responsibility.

Course - Learning Outcome Relationship

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	He/she has in-depth information required by the legal, social and environmental framework in which all transportation operations, especially aviation, are involved.	3
2)	He/she has advanced theoretical and practical knowledge, supported by books, equipment and other sources containing up-to-date information on air transportation / logistics.	3
3)	He/she has sufficient knowledge for the technical aspects of air transportation and logistics.	3
4)	He/she has sufficient legal knowledge on basic issues related to international trade and business.	3
5)	He/she uses theoretical and practical knowledge in aviation business management, logistics, transportation and business management solutions together.	3
6)	He/she uses theoretical and applied knowledge in mathematics, science and transportation together to solve operational problems.	3
7)	He/she identifies, defines, formulates and solves basic problems related to the field of air transportation / logistics. For this purpose, he/she selects and applies appropriate analytical methods and modeling techniques.	3
8)	He/she analyzes a system, system component or process and designs it under realistic constraints to meet desired requirements; applies modern design methods accordingly.	3
9)	He/she selects and uses modern and technical tools required for basic applications in air transportation / logistics.	3
10)	He/she independently conducts a comprehensive advanced level study in air transportation / logistics.	3
11)	He/she accesses information by doing research, uses databases and other information resources.	3
12)	He/she works effectively in multidisciplinary teams and takes responsibility.	3
13)	He/she plans project development studies in the field and manages related activities.	3
14)	He/she organizes, plans and directs teamwork in air transportation / logistics related comprehensive projects.	3
15)	With the awareness of the necessity of life-long learning, he/she follows science and technology developments in aviation management, logistics and transportation and renews himself/herself constantly. He/she also evaluates the knowledge / skills acquired in the field with a critical thinking.	3
16)	He/she works individually and in multi-disciplinary teams in aviation management, national and international transportation and logistics environments both in theoretical and applied fields.	3
17)	He/she selects and uses modern and technical tools necessary for air transport / logistics applications.	3
18)	He/she communicates effectively with relevant people and institutions, being aware of the universal and social effects of applications and solutions in the aviation field.	3
19)	He/she develops solutions to problems and shares his ideas in writing and verbally, supporting them with quantitative and qualitative data.
20)	He/she has a comprehensive understanding about management of aviation companies, safety and security issues in aviation, air law, airport operations and technical aspects of aviation specific applications.
21)	He/she is aware of the aviation principles and values. He/she has professional and ethical responsibility.

Learning Activity and Teaching Methods

Expression
Lesson
Reading
Q&A / Discussion

Assessment & Grading Methods and Criteria

Written Exam (Open-ended questions, multiple choice, true-false, matching, fill in the blanks, sequencing)

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

Workload and ECTS Credit Grading

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Study Hours Out of Class	16	12	192
Midterms	1	1	1
Final	1	1	1
Total Workload			236